Quella Lin
Belconnen,ACT
Summary
Proven ability to deliver exceptional customer service and resolve customer inquiries and issues effectively. Strong communication and interpersonal skills, with a focus on active listening and understanding customer needs. Quick learner with the ability to adapt to new environments and tasks. Detail-oriented and organized, capable of managing tasks efficiently. Eager to contribute to a team-oriented and customer-centric retail environment.
Overview
9
9
years of professional experience
Work History
Nail Artist
Q. Nail Studio
08.2022 - Current
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Provide exceptional nail beauty and nail care services to customers
- Promote business through various social media or online platforms
- Build strong relationships with customers through conversation.
Customer Service
KFC
11.2014 - 02.2017
- Working in a small team serving customers in a fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certificate IV in IT PYP BSB40215 (IT) -
Professional
Bachelor of Networking - IT
Melbourne Institute of Technology
Skills
- Exceptional Communicator
- Adapt to Diverse Groups
- Customer Service
- Teamwork and Collaboration
- Product Promotion
- Market Research
- POS System Operations
- Microsoft Office
- Bilingual – Mandarin & English
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Zero Complaint through effectively satisfying customers' requirements.
Timeline
Nail Artist
Q. Nail Studio
08.2022 - Current
Customer Service
KFC
11.2014 - 02.2017
Certificate IV in IT PYP BSB40215 (IT) -
Professional
Bachelor of Networking - IT
Melbourne Institute of Technology
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