Quiana Boyce
Alice River
Summary
An office professional with comprehensive experience in reception management. Proven ability to streamline front desk operations and enhance client satisfaction through effective communication and problem-solving. Reliable team player who adapts to evolving needs, ensuring seamless collaboration and outstanding results.
Overview
7
7
years of professional experience
Work History
Reception Manager
North Shore General Practice
08.2024 - Current
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed.
- Maintained inventory of office supplies for smooth daily operations while minimizing unnecessary expenses through strategic purchasing decisions.
- Involved in training initiatives for new reception staff, promoting a consistent level of service quality across the team.
- Assisted in updating practice management software, leading to more streamlined data entry and record-keeping procedures.
- Managed office bookkeeping with insurance billing and patient payments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Medical Receptionist
North Shore General Practice
03.2022 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Completed and filed financial documentation for accounting purposes.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Barista
Bootleg Coffee Trader
03.2021 - 06.2023
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Prioritized drink requests while managing interruptions.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Receptionist
olive medical centre
07.2020 - 02.2022
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Checked patient data including insurance, demographic and health history to keep information current.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
- Maintained daily calendars, set appointments with clients and planned daily office events
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Assistant
Tk Maxx
11.2017 - 10.2020
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Provided pricing information to customers regarding specific products.
- Referred customers to various services by evaluating needs and providing recommendations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Assisted customers with prompt and polite support in-person and via telephone.
- Functioned as backup in areas of sales, support, and services.
Education
Bachelor of Business - Human Resources
James Cook University
Townsville, QLD03-2026
High School Diploma -
Calvary Christian College
Townsville, QLD11.2019
Skills
- Budgeting and financials
- Staff training and development
- Data entry proficiency
- Cash Handling
- Telephone Etiquette
- Organisation
- Medical office administration
- Insurance claims
- Medical Billing and Coding
- Appointment Scheduling
- Electronic Medical Records
- Payment collection
- Exceptional Customer Service
- Holds a Current First aid and CPR
- Front Desk Operations
- Critical Thinking
- Medical Records Management
- Medical Information Software
Timeline
Reception Manager
North Shore General Practice
08.2024 - Current
Medical Receptionist
North Shore General Practice
03.2022 - 08.2024
Barista
Bootleg Coffee Trader
03.2021 - 06.2023
Receptionist
olive medical centre
07.2020 - 02.2022
Sales Assistant
Tk Maxx
11.2017 - 10.2020
Bachelor of Business - Human Resources
James Cook University
High School Diploma -
Calvary Christian College
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