Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

QUIDEL SALFATE

Abbotsford,Australia

Summary


Personable and friendly individual with excellent communication skills suited for customer interaction, eager to learn and grow in call centre environment. Brings ability to quickly grasp new concepts and master tools essential for customer service roles. Ready to use and develop problem-solving and active listening skills in Recruitment role. Dedicated to enhancing customer satisfaction and contributing to team success.

Overview

6
6
years of professional experience

Work History

Quality Assistant

Nucleus Network
01.2024 - Current
  • Kept abreast of industry best practices regarding quality assurance methodologies, incorporating innovative techniques when applicable to improve overall effectiveness within the role.
  • Enhanced product quality by implementing comprehensive inspection and testing processes.
  • Collaborated with cross-functional teams to identify root causes of quality issues and develop effective solutions.
  • Developed and delivered customised training materials for new Quality Assistants, improving onboarding efficiency and overall team performance.

Jr Assistant Graphic Designer

Havas Media
07.2019 - 11.2019
  • Continually updated skills and software proficiency to stay ahead of industry trends, ensuring high-quality output for all projects.
  • Supported marketing efforts by designing attention-grabbing visuals for email campaigns, increasing engagement rates.
  • Created custom illustrations for various marketing materials, adding a unique touch to each campaign while maintaining brand consistency.
  • Developed custom icons and graphics for use in web and print materials, enhancing visual communication across various mediums.

Jr Assistant Data Analyst

ANZ
04.2019 - 07.2019
  • Conducted preliminary research on industry trends to inform data analysis strategies.
  • Supported senior analysts with complex statistical analyses, contributing to key insights for business decision making.
  • Identified potential areas of improvement within existing workflows through meticulous data examination, resulting in enhanced operational efficiency.
  • Implemented business intelligence solutions to increase operational efficiency.

Education

Screen and Media - Content Creation

RMIT University
01.2023

TPP Program - English, Math and P.E, Team building and coaching, Supervision and management of students, Event organizing, Personal Trainer and Sports Coaching, Risk Analysis to ensure work safe environment

SEDA College
01.2019

Senior Campus - English, VCD - Architecture, Math, VCD - iGraphics, Science, Music Industry & Tech, Commerce, Computer Graphics, Media, Filmmaking, Computer Studies

Xavier College
01.2017

Skills

  • Quality metrics
  • CAPA management
  • Customer satisfaction
  • Data analysis
  • Python programming
  • Excel functions
  • Capable with Game Maker

Languages

Spanish
Native or Bilingual

Interests

  • Music
  • Adventure Travel
  • Acting and Theatre
  • Video Gaming
  • Volunteering with youth sports programs as a team Coach
  • Playing Sports
  • Graphic Design
  • Film making and Directing

Timeline

Quality Assistant

Nucleus Network
01.2024 - Current

Jr Assistant Graphic Designer

Havas Media
07.2019 - 11.2019

Jr Assistant Data Analyst

ANZ
04.2019 - 07.2019

TPP Program - English, Math and P.E, Team building and coaching, Supervision and management of students, Event organizing, Personal Trainer and Sports Coaching, Risk Analysis to ensure work safe environment

SEDA College

Senior Campus - English, VCD - Architecture, Math, VCD - iGraphics, Science, Music Industry & Tech, Commerce, Computer Graphics, Media, Filmmaking, Computer Studies

Xavier College

Screen and Media - Content Creation

RMIT University

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