Quin Diekkamp
Kurri Kurri,NSW
Summary
Outgoing Fast Food Worker with background in foodservice settings. Well-organized and hardworking with passion for customer satisfaction. Talented at multitasking and remaining calm when handling many orders during busy hours. Dedicated and proficient in customer service, food handling, preparation and point of sale transactions. Hard worker with record of on-time shift arrival and willingness to stay late to complete orders.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Head Prep Cook
Kurri Seafood
03.2017 - Current
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Trained and assisted new kitchen staff members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Customer Service
Centrix Promotions, POS, KPI
01.2017 - 01.2018
- Payroll/Timesheet Management
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
IT Assistant
Canton Beach Waterfront Tourist Park
01.2014 - 01.2015
- Assemble computers and security cameras
- Diagnostic Testing
- Electronic Set-up and Wiring
- Responded to queries on phone, via email or through IT ticketing system.
- Installed and configured software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Customer Service
BigW
01.2013 - 01.2014
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
Assistant Butcher
Woolworths Butchery
01.2011 - 01.2013
- Cleaning
- Customer Service
- Cash Handling
Education
High School Diploma -
Singleton High School
Singleton, NSW12.2014
Skills
- Food Quality Standards
- Team Oriented
- Time Management
- Dish Preparation
- Cleaning and Organization
- Stocking and Replenishing
- Efficient Multitasking
- Heavy Lifting
- Quick-Learning
- Product Rotations
- Solving Customer Concerns
Certification
- Responsible service of alcohol License - 2018
- Responsible Conduct of Gambling License - 2018
- Certificate III in Retail Operations
- Licensed medium rigid driver - 2023
MR license
unrestricted medium rigid heavy vehicle license
Timeline
Head Prep Cook
Kurri Seafood
03.2017 - Current
Customer Service
Centrix Promotions, POS, KPI
01.2017 - 01.2018
IT Assistant
Canton Beach Waterfront Tourist Park
01.2014 - 01.2015
Customer Service
BigW
01.2013 - 01.2014
Assistant Butcher
Woolworths Butchery
01.2011 - 01.2013
High School Diploma -
Singleton High School
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