Quinn Adamo
Sydney,Australia
Summary
Dynamic Retail Supervisor with over two years of experience in managing retail operations and enhancing customer satisfaction. Proven expertise in fostering effective communication and displaying strong leadership abilities, particularly in high-pressure environments. Committed to delivering exceptional customer service while guiding teams to achieve operational excellence. Eager to leverage skills in a challenging new role that contributes to team success and organizational growth. As well as five years of hospitality experience and a stellar guest satisfaction record. Able to function well in high-stress environments with professionalism and courtesy. Adept at managing guest experiences, responding quickly to guest needs, and using effective communication between departments.
Overview
3
3
years of professional experience
Work History
Retail Supervisor
Long Beach Surf Shop
05.2021 - 08.2023
- As a Retail Supervisor at Long Beach Surf Shop, my responsibilities included leading the team, managing daily operations, ensuring a high standard of customer service, and managing social media and web store productivity
- This position also involved training staff, resolving customer issues, and maintaining inventory control, all while fostering a positive shopping environment
- Implemented operational procedures that streamlined inventory management
- Resolved customer complaints efficiently, contributing to repeat business
Social Media Manager
Lovesit.co
05.2021 - 11.2023
- Managed the social media account, resulting in an up to 500% increase in followers
- Analyzed media coverage and social media analytics to measure the success of campaigns and adjust strategies accordingly
- Adapted design concepts to different media trends, as seen on Instagram, Tik Tok, Facebook, X
- Developed a unique video editing style that resulted in an up to 500% increase in customer engagement
- Showcased Projects at local film competitions
Bartender
Hotel Brunswick
Brunswick Heads
10.2023 - 01.2024
- Used conflict resolution techniques to diffuse tense situations and maintain a positive atmosphere
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Correctly interpreted customer orders and prepared drinks according to the establishment's standards
- Conducted daily/weekly cleaning tasks to maintain an orderly, sanitary work environment
- Organized and inventoried bar supplies
Tasting Room Supervisor
Tofino Brew co
Tofino
03.2023 - 09.2023
- Monitored the tasting room to ensure a neat and orderly environment and provided assistance to staff as needed
- Kept up to date on a constantly changing tap room, learning new specials and understanding how they are made
- Acquired a strong understanding of the brewing process and what makes different kinds of beer
- Demonstrated a strong work ethic, resulting in being promoted to shift supervisor after 1 month
- Greeted visitors, provided tours, and managed large groups
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Education
Relative Work Certificates
Skills
- Retail Operations
- Customer Service
- Team Leadership
- Inventory Management
- Effective Communication
- Sales Motivation
Timeline
Bartender
Hotel Brunswick
10.2023 - 01.2024
Tasting Room Supervisor
Tofino Brew co
03.2023 - 09.2023
Retail Supervisor
Long Beach Surf Shop
05.2021 - 08.2023
Social Media Manager
Lovesit.co
05.2021 - 11.2023
Relative Work Certificates
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