Results-driven professional focused on delivering exceptional support for customer needs. Offers a strong background in customer relations and communication, plus successful management of multiple priorities with a positive attitude.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Marketing and Public Relations Assistant
Closer Communications
11.2022 - 07.2023
Enhanced brand visibility by executing targeted PR campaigns and media outreach strategies.
Supported event planning efforts by coordinating logistics, creating promotional materials, and managing attendee lists.
Monitored industry trends and news coverage proactively to identify opportunities for client positioning or thought leadership placement.
Created engaging content for blog posts, newsletters, social media platforms, helping drive website traffic and reinforce brand identity online.
Assisted in organisation of the creation of compelling press materials, including press releases, media advisories, and fact sheets.
Improved client satisfaction rates by consistently delivering timely and accurate reporting on campaign results.
Restaurant Shift Manager
Tipica Pizza Bondi
04.2022 - 07.2023
Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
Optimised service delivery times during peak hours through effective liaison between front- and back-of-house staff.
Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.