Quinn George
Sydney,NSW
Summary
Proficient Duty Manager bringing 5 years of retail experience and motivation to exceed objectives on a consistent basis. Experienced and proactive problem-solver successful at overseeing personnel, programs and projects.
Seeking an opportunity to further develop skills with a view to building a career in customer service and event management.
Overview
9
9
years of professional experience
Work History
Manager on Duty
TEEG
Parramatta, NSW
09.2019 - Current
- Event Management and Coordinator
- Leader of Events Team
- Strong telephone etiquette, effectively handling difficult calls
- Provided ongoing training to address staff needs
- Resolved customer complaints and ensuring customer satisfaction
- Directed and supervised team of employees in daily operations
- Maintained positive working relationship with fellow staff
- End of day cash handling and investigating discrepancies
- Responsible for open/close of venue
- Merchandising team member
- Complied with company policies and objectives
- Performed monthly inventory checks and ongoing inventory management
- Monitored employee productivity levels to identify areas of improvement
- Maintaining store cleanliness
Waiter and Customer Service
Lily's Bar and Restaurant
Seven Hills
02.2016 - 07.2017
- Greeted customers, provided menus and answered questions about menu items
- Checked on guests during meals to ensure satisfaction with each course
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments
- Processed cash payments using a POS system
- Maintained a clean and hygienic space for customers
- Assisting with bump-in bump-out for functions
Customer Service Team Member
Roni's Discount Store
Winston Hills, NSW
05.2015 - 02.2016
- Greeted customers and provided friendly customer service
- Operated cash registers to process payments for goods and services
- Processed credit card transactions
- Assisted customers with locating merchandise within the store
- Restocking and pricing of merchandise
- Maintained cleanliness of the checkout area and store floor
- Answered incoming phone calls from customers regarding product availability and trading hours
- Assisted co-workers with tasks as needed to ensure smooth operations of the store
Education
Certificate III Business - Business
TAFE
Sydney, NSW06-2019
High School Diploma -
Loyola Senior High School
Mount Druitt, NSW09-2017
Skills
- Excellent team worker
- Cash handling and proficient in POS
- Leadership skills
- Self-driven and able to prioritize tasks
- Event planning & management
- Strong interpersonal skills
- Customer service and care
- Supervisor experience
- Adaptability and flexibility
- Store management experience
- Staff management
- Staff training and development
- Inventory control
- Goal-oriented
References
- Isabella Kirk - Venue Manager TEEG
PH: 0429 317 766
- Lisa - Lily and Bang Bang Swimwear (Personal reference)
PH: 0425 842 070
Timeline
Manager on Duty
TEEG
09.2019 - Current
Waiter and Customer Service
Lily's Bar and Restaurant
02.2016 - 07.2017
Customer Service Team Member
Roni's Discount Store
05.2015 - 02.2016
Certificate III Business - Business
TAFE
High School Diploma -
Loyola Senior High School
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