Summary
Overview
Work History
Skills
Affiliations
REFERENCE #1
REFERENCE #2
Timeline
Generic

QUINN TONNU

Tarneit,VIC

Summary

Cheerful, compassionate, and community-focused professional with diverse experience across local government, libraries, healthcare, and retail. In every role, I’ve been the first point of contact — someone who listens, solves problems, and supports people from all walks of life with warmth and respect. Whether assisting a resident with council services, helping a patient navigate care, or creating a welcoming library space, I bring the same commitment to empathy, clarity, and calm under pressure. Driven by a passion for people and a belief in lifelong learning, I take pride in making everyday interactions easier, friendlier, and more meaningful for others.

Overview

4
4
years of professional experience

Work History

CUSTOMER SERVICE OFFICER

Wyndham City Council
05.2025 - Current
  • Contribute to regular team meetings to stay informed with operational changes and share ideas for improvement, helping to ensure our service is responsive, consistent and continuously evolving.
  • Assist residents with rates and waste enquiries by providing accurate information and documentation through phone, email, SMS or post, ensuring timely resolutions and building trust with the community.
  • Regularly reflect on feedback and phone audits to improve service delivery, demonstrating a commitment to personal growth and consistently delivering high-quality support.
  • Promote relevant Council services tailored to individual resident needs, increasing awareness of available support and helping residents make the most of what Wyndham has to offer.
  • Actively expand my knowledge of Council procedures and services through continuous learning and by asking questions to clarify and confirm information, ensuring I provide accurate, up-to-date assistance and a smooth experience for every customer.

CUSTOMER & LIBRARY SERVICES OFFICER

Hobsons Bay City Council
08.2024 - Current
  • Proactively engage with customers to thoroughly understand their needs, offering personalised recommendations and solutions that enhance their overall experience.
  • Utilise a range of council and library management systems to ensure efficient, seamless interactions, minimising wait times and improving service quality.
  • Carefully organise and shelve returned items according to the library catalogue, ensuring ease of access for both residents and staff, while maintaining a well-ordered collection.
  • Conduct regular safety checks of community spaces, identifying and addressing potential hazards to provide a safe and welcoming environment for all visitors.
  • Foster a welcoming and inclusive library atmosphere by maintaining clean, organised spaces, curating attractive book displays, and creating an inviting environment for community members to enjoy.

ENGINEERING ADMINISTRATION OFFICER

Brimbank City Council
11.2023 - 03.2024
  • Managed a wide range of enquiries, helping to significantly increase customer satisfaction and demonstrated my ability to work autonomously.
  • Utilised multiple council IT systems for data entry, request management, payments, communication, scheduling, and appointments, showcasing advanced proficiency in business operation systems, including the Microsoft Office Suite.
  • Initiated and implemented process improvements, streamlining workflow, reducing workload, and enhancing the customer service experience.
  • Ensured prompt processing of applications and enquiries in collaboration with my team, demonstrating strong time management and organisational skills.
  • Maintained high standards of integrity and accountability, committing to continuous learning and improvement.

CUSTOMER SERVICE OFFICER

Brimbank City Council
11.2022 - 11.2023
  • Developed proficiency in handling customer enquiries through multiple communication channels including phone, email, live chat, and in-person interactions, ensuring high-quality service across all platforms.
  • Proactively sought additional resources to deepen my understanding of Council services and procedures, enabling accurate information provision and suitable options for customers.
  • Consistently demonstrated expert problem-solving skills and sound judgement, maintaining professionalism under pressure, especially in difficult customer interactions.
  • Accurately handled financial transactions and performed reconciliations, facilitating smooth processing by the Revenue department and minimising customer complaints.

HEALTH SERVICE OFFICER

Medibank
09.2021 - 11.2022
  • Assisted patients and their families from culturally and linguistically diverse communities, developing strong cultural awareness and providing compassionate support. Demonstrated the ability to engage empathetically and sensitively with individuals from various backgrounds.
  • Regularly shifted between teams to address staffing gaps and meet demand, showcasing my ability to quickly grasp new workflows and adapt to changing priorities.
  • Swiftly adjusted to evolving health protocols amidst the COVID-19 pandemic, maintaining exemplary service quality amid ever-changing circumstances.
  • Worked rotating shifts which refined my organisational skills, resulting in increased productivity and a balanced work-life approach.

RETAIL SALES ASSISTANT

Peter Alexander
09.2021 - 01.2022
  • Collaborated cohesively with a close-knit team, focusing on delivering positive customer experiences in a safe environment.
  • Accurately handled financial transactions, ensuring the reconciliation of store profits.
  • Worked quickly and efficiently under pressure during the busy holiday period, consistently providing high-quality customer service.

Skills

  • COMMUNICATION: Excellent verbal and written skills, adept at engaging empathetically with diverse individuals and groups of people
  • TEAMWORK: Effective team player with experience in multidisciplinary collaboration and fostering a cooperative, engaging and respectful work environment
  • CRITICAL THINKING: Innovative and proactive in identifying and implementing solutions to complex issues
  • INTERPERSONAL SKILLS: Strong relationship-building capabilities, effective in managing difficult conversations with professionalism and empathy
  • CULTURAL AWARENESS: Committed to promoting inclusivity and respect for all individuals, recognising and valuing diverse perspectives
  • LANGUAGE SKILLS: Native English speaker with the ability to read, write and speak Vietnamese

Affiliations

  • READING: This has been a lifelong passion, immersing me in different worlds and broadening my perspectives. Reading has honed my communication skills, enabling me to engage empathetically and consider multiple viewpoints. It also fuels my creativity and problem-solving, helping me bring fresh ideas and adaptable solutions to my work.
  • COOKING & BAKING: For me, cooking and baking represent the perfect blend of science and art in edible form. The process of following recipes meticulously challenges me to develop precision and discipline, skills that are crucial in a professional setting. Continuously learning new skills and techniques along the way helps me stay adaptable and open to new approaches. Once I have mastered the foundation of a recipe, I let my creativity take the lead, which translates to a flexible and innovative approach in my work.

REFERENCE #1

Jonothan Woodforde

Wyndham City Council

Team Leader Customer Service

T:  0405 625 010

E:  Jonothan.Woodforde@wyndham.vic.gov.au

REFERENCE #2

Michelle Papadopoulos 

Hobsons Bay City Council

Acting Training Officer

T:  0467 564 153

E:  mpapadopoulos@hobsonsbay.vic.gov.au

Timeline

CUSTOMER SERVICE OFFICER

Wyndham City Council
05.2025 - Current

CUSTOMER & LIBRARY SERVICES OFFICER

Hobsons Bay City Council
08.2024 - Current

ENGINEERING ADMINISTRATION OFFICER

Brimbank City Council
11.2023 - 03.2024

CUSTOMER SERVICE OFFICER

Brimbank City Council
11.2022 - 11.2023

HEALTH SERVICE OFFICER

Medibank
09.2021 - 11.2022

RETAIL SALES ASSISTANT

Peter Alexander
09.2021 - 01.2022

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QUINN TONNU