Quintal Walker
Northmead,NSW
Summary
With a proven track record at Hornsby Railway Hotel, I excel in staff management and customer service, enhancing operational efficiency and client satisfaction. My adaptability and expertise in health and safety compliance have significantly contributed to workplace improvements, showcasing my commitment to excellence and team leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Hornsby Railway Hotel
Hornsby, NSW
06.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Security Officer
Global
Hornsby Railway Hotel
01.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Voice Picker
Woolworths RDC
Minchinbury
12.2020 - 08.2021
- Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
- Exhibited excellent multitasking abilities by managing multiple orders simultaneously, ensuring timely and accurate order fulfillment.
- Contributed to a positive work environment by fostering strong relationships with team members and supporting colleagues when needed.
- Maintained a clean and organized work environment, promoting safety and efficiency in the warehouse.
- Consistently met or exceeded daily performance goals through effective use of voice-directed technology.
- Communicated effectively with supervisors regarding any discrepancies or issues found during the picking process.
- Efficiently navigated through complex warehouse layouts using advanced knowledge of product locations for optimal route planning.
- Adhered to strict safety guidelines while operating warehouse machinery, minimizing accidents and injuries during the shift.
- Demonstrated flexibility by adapting to changing priorities within the warehouse as needed, maintaining high productivity levels throughout the shift.
Container Unloader
Costa Logistics
Eastern Creek, NSW
06.2019 - 11.2020
- Communicated effectively with supervisors and colleagues, providing updates on progress and addressing any issues promptly.
- Collaborated with team members to unload containers in a timely manner, supporting overall workflow.
- Minimized workplace accidents by adhering to safety guidelines and protocols during all operations.
- Enhanced team morale through positive attitude and strong work ethic, contributing to a supportive work environment.
- Exhibited adaptability in response to changing priorities or unexpected challenges during the unloading process.
- Reduced damage incidents by handling cargo carefully and following established guidelines for fragile items.
- Streamlined the unloading process for faster turnaround times, leading to increased productivity.
- Utilized equipment such as pallet jacks and forklifts proficiently for safe transportation of heavy or bulky items within the warehouse setting.
- Unloaded packages with care and placed in proper staging area.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
Education
High School Dimploma -
Birkenhead College
Auckland, New Zealand12.2015
NCEA Level 2 -
Vanguard Military School
Auckland, New Zealand12.2014
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Team Supervision
- Customer Communication
- Professionalism and Integrity
- Cash Management
- Staff Training and Development
- Work Planning and Organization
- Operational Oversight
- Health and safety compliance
- Staff Management
- Goal-Oriented
- Willingness to learn
- Adaptability
Certification
- Advanced First Aid Certificate
- Unarmed Guard License
- RSA & RCG & ARCG
Timeline
Duty Manager
Hornsby Railway Hotel
06.2023 - Current
Security Officer
Global
01.2022 - Current
Voice Picker
Woolworths RDC
12.2020 - 08.2021
Container Unloader
Costa Logistics
06.2019 - 11.2020
High School Dimploma -
Birkenhead College
NCEA Level 2 -
Vanguard Military School