Quintin Smith
Summary
Innovative Asset management professional who's dedicated to continuous improvement ideas and Projects. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership, mentoring and relationship skills.
Overview
20
20
years of professional experience
Work History
Fleet Performance Specialist
Westrac Caterpillar
Newman Operations BHP (On-Site)
09.2022 - Current
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed customised reports, summarising and presenting data in a visually appealing format.
- Provided technical support for troubleshooting analytics and reporting issues.
- Generated standard and custom reports to provide insights into asset performance.
- Identify and Manage Continuous improvement opportunities
- Maintaining a strong customer relationship
- Product problem and improvement management
- Customise Customer solutions for optimum Asset performance.
- Technical support
Contract Lead
Westrac PTY Ltd, Mt Whaleback BHP
Newman, WA (On-Site)
11.2021 - 09.2022
- Demobilizing an MMA contract
- Redeployment of 90 Employees
- Liaising with the customer
- Assisting in Leadership duties on site
- Safety interactions and Coaching
- Recruiting and Screening
- Problem Solving
- Generating Monthly reports and Presenting it to the client
- Disciplinary actions and performance management activities.
- Managing the Asset management strategies hand over process to New contract owner.
- Demobilized Parts and Tool stores.
Senior Asset Management Specialist
Bluefield Asset management
Perth, WA (On-Site)
07.2021 - 11.2021
- Customer Consulting
- Project management
- Workflow management Process audits and design
- Custom Projects: Gap analysis, Asset management, Root cause analysis
- Problem Solving
- Continuous improvement strategies
- Execute DIMRs Audits and compile audit reports for action tracing
- Built Audit tool to be used for future audits
Field Service Manager
Cavpower, Cat
02.2020 - 07.2021
- Manage day to day operation of Field service and Lube truck operations to ensure productivity and customer expectations are met whilst being safe
- Field Leadership and Coaching
- Ensuring employees adhere to company policies
- Ensuring Customer coverage are maintained efficiently
- Resolving Internal and external customer issues, implementing precautionary measures or controls
- Streamline Processes to maximize efficiencies
- Managing Expenses to maximize profitability & Budgeting
- Establish and maintain customer relationships
- Uplift employees to succeed and give regular feedback
- Weekly, monthly and quarterly report writing
- Building on positive team morale to ensure happy and engaged people
- Succession planning
- Seeking service growth opportunities
- Led team of up to 21 service technicians and 3 supervisors.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
Asset Management Specialist & Fleet Manager
Cavpower- South Australian Caterpillar Dealer
South Australia
03.2017 - 02.2020
- Reliability management
- Root cause analysis
- Diagnostic support
- Preventative maintenance planning
- Technical advice on Cat/non-Cat equipment
- Asset Utilization Reports
- Asset condition Reporting
- Site Studies
- Continuous Improvement
Service Engineer Mining Surface Drills
Barloworld Equipment
Johannesburg & Zambia (On-Site)
09.2015 - 12.2016
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Configured and tested equipment on specialized platforms.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Analyzed and evaluated performance and optimized efficiency.
- Managed Continuous improvement projects
- Product Problem Management
- Remote Product Support to Technical Comunicators
Technical Communicator
Barloworld Equipment
TFM Mine Site DRC, Mine Sites Around Africa. (On-Site)
01.2012 - 09.2015
- Investigating Product Problems
- New Product training to territories
- DSN (Dealer Support Network) Management
- CPI Management (Continued Product Improvement) which included global CPi reporting
- SIMS Audits on branches (reporting root cause failed parts back to Cat)
- Technical Assistance to Technical Communicators for Branches and MARC sites
- Site visits/investigations
- Coaching
- Failure analysis & Failure reports
- Warranty Financials
- PPM Management (Product Problem Management)
- Fleet management (185 CAT machines on site)
- Failure investigations and reports
Field service Supervisor
Barloworld Equipment
South Africa
10.2010 - 02.2012
- Work In Progress Management
- Budgeting
- Coaching
- Failure analysis
- Monitored work performance and quality to maintain standards.
- Coordinated repairs and maintenance actions for Caterpillar equipment.
- Reduced time to complete service calls and expertly retained key customers.
- Checked safety practices and integrity of PPE.
- Spearheaded process improvement initiatives to reduce service costs.
- Contributed to development, implementation, and execution of maintenance programs.
- Supervised team of mechanics to complete work on time and to company standards.
- Created and maintained daily and weekly reports for upper management.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed efficient teams of up to14 employees.
Field Service Mechanic
Barloworld Equipment
South Africa (On-Site)
01.2004 - 10.2010
- Performed service work on hydraulic and pneumatic systems, air conditioning systems and transmissions.
- Utilized testing equipment and hand tools to diagnose problems.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Repaired machinery and equipment according to manufacturer specifications.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Maintained and repaired All types of Ancillary and Load & Haul Mining and construction Equipment
Education
High School Diploma -
Brakpan Technical High School
South AfricaHeavy Diesel Mechanical Trade - Diesel Mechanics Technology
Caterpillar
South AfricaHeavy Diesel Mechanical Trade- Cert III - Diesel Mechanics Technology
Vetasses
South AustraliaGraduate Certificate in Managment Towards MBA - Organizational Leadership
Australian Institute of Business
Adelaide12.2023
Skills
- Coaching skills
- Continuous improvement
- Root Cause Analysis
- Negotiation skills
- Self-Awareness
- Self-Management
- Relationship management
- Social awareness
- Finance for non-financial managers
- Presentation skills
- Performance ownership in Leadership Development
- Technical and Diagnostic Support
- Customer Needs Assessments
- Service Records Management
- Product and Service Knowledge
- Equipment Monitoring
- Design Improvements
- Budget Creation
- Warranty Requirements
- Asset Management Knowledge
- Industry Best Practices
- Performance Strategies
- Team Support
- Relaying Complex Information
- Safety Procedures
- Verbal and Written Communication
- Troubleshooting and Diagnostics
- Conflict Resolution Tactics
- Customer Experience
- Incident Investigation
- Safety and Risk Assessments
- Performance Management
- Cause of Action Determination
- Site Assessments
- Safety Hazards Analysis
- Fleet Monitoring System Software
- Predictive and Preventive Maintenance
- Operational Efficiency
Languages
English
Full Professional
Timeline
Fleet Performance Specialist
Westrac Caterpillar
09.2022 - Current
Contract Lead
Westrac PTY Ltd, Mt Whaleback BHP
11.2021 - 09.2022
Senior Asset Management Specialist
Bluefield Asset management
07.2021 - 11.2021
Field Service Manager
Cavpower, Cat
02.2020 - 07.2021
Asset Management Specialist & Fleet Manager
Cavpower- South Australian Caterpillar Dealer
03.2017 - 02.2020
Service Engineer Mining Surface Drills
Barloworld Equipment
09.2015 - 12.2016
Technical Communicator
Barloworld Equipment
01.2012 - 09.2015
Field service Supervisor
Barloworld Equipment
10.2010 - 02.2012
Field Service Mechanic
Barloworld Equipment
01.2004 - 10.2010
High School Diploma -
Brakpan Technical High School
Heavy Diesel Mechanical Trade - Diesel Mechanics Technology
Caterpillar
Heavy Diesel Mechanical Trade- Cert III - Diesel Mechanics Technology
Vetasses
Graduate Certificate in Managment Towards MBA - Organizational Leadership
Australian Institute of Business