Quisha Dobie

• Offer compassionate client support, enhancing quality of life
• Assist with household tasks and paperwork, ensuring practical daily living support
• Support clients' goal for independence through providing transport and participating in their community activities, appointments, and social outings

• Managed financial budgets for clients via phone, web-chat, and messaging, achieving client goals
• Processed bills with accurate data entry, ensuring high client satisfaction
• Handled complex financial discussions like hardship and bankruptcy, ensuring client understanding
• Boosted client retention through personalised financial conversations
• Mentored staff in advance budget conversations, boosting team efficiency and confidence
• Promoted diversity and inclusion as an ambassador, fostering a safe and inclusive workplace.

• Booked blood and plasma appointments nationwide, ensuring donor satisfaction and meeting demand
• Met KPI targets consistently, contributing to national blood and plasma supply
• Recorded donor interactions accurately, maintaining strict privacy standards

• Managed inbound and outbound interactions via phone and email, ensuring detailed attention to their specific needs.
• Provided comprehensive support to customers for their plumbing, heating, and air-conditioning enquiries, enhancing their understanding of products and services.
• Collaborated with the tech team to streamline the bookings, ensuring a smooth dispatch process.
• Trained new staff in customer service protocols, improving team efficiency.

Graduated with DUX in English, Completed SACE successfully