Qulin Mai
Parramatta,NSW
Summary
Resourceful and experienced administrative assistant offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high accuracy.
Overview
10
10
years of professional experience
Work History
Customer Service Account Executive
Nikon Australia
03.2022 - Current
- Resolved customer inquiries through effective communication and product knowledge.
- Processed orders and returns efficiently using CRM software to enhance customer satisfaction.
- Collaborated with cross-functional teams to improve service delivery and streamline workflows.
- Trained new representatives on best practices for handling customer interactions and system navigation.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Managed key accounts, ensuring timely resolution of customer inquiries and issues.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and concerns.
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
Administrative Assistant
Dulcet Cakes & Sweets
04.2021 - 02.2022
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and organized infomation for central kitchen and sales team.
- Placed order and arranged daily product shipping route from backstage system.
- Handled client correspondence, provide solutions and tracked records to foster office efficiency.
- Assisted Coaching new employees on administrative procedures, company policies and performance standards.
- Maintained and purchased daily supplement for central kitchen and shipping department.
Sales
Tasman UGG/Tasman AUS
05.2018 - 06.2019
- Solved customer challenges by offering relevant UGG products and services.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction while handling UGG product returns quickly and professionally.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Sales
Deal1 Toys
01.2017 - 05.2018
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Administration Assistant
Manfu Real Estate Agency
08.2015 - 10.2016
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Drafted agendas, recorded minutes and created training documents for weekly closing meetings.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Generated reports and typed letters in Microsoft and prepared presentations in PowerPoint for maximum impact and results.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Arranged rapid office equipment repair and maintenance with vendors.
- Conferred with manager on departmental policies and projects.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
Diploma - Business
Greenwich College
Sydney02.2019
Diploma - Leadership And Management
Greenwich College
Sydney10.2017
Skills
- Administrative experience
- 3 years of sales experience
- Customer service skills
- Fluent with Microsoft Office Package and Photoshops
- Familier with CAD software
Additional Information
- Driver license
- Multilingual: English, Cantonese and Mandarin
Timeline
Customer Service Account Executive
Nikon Australia
03.2022 - Current
Administrative Assistant
Dulcet Cakes & Sweets
04.2021 - 02.2022
Sales
Tasman UGG/Tasman AUS
05.2018 - 06.2019
Sales
Deal1 Toys
01.2017 - 05.2018
Administration Assistant
Manfu Real Estate Agency
08.2015 - 10.2016
Diploma - Business
Greenwich College
Diploma - Leadership And Management
Greenwich College