Qumars Haris
Melbourne,VIC
Summary
Dedicated and results-driven professional with over two years of hands-on experience in customer service roles. Proficient in navigating hybrid work environments, leveraging both remote and in-person interactions to deliver exceptional service. Known for a proactive and engaged approach, consistently surpassing performance expectations. Eager to transition into a career focused on customer service excellence, where my skills and enthusiasm can contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Serco
02.2023 - 03.2024
- Resolve a large volume of weekly customer inquiries via phone and email, consistently exceeding targets
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Pharmacy Clerk
Shop Smart Pharmacy
02.2022 - 02.2023
- Play an integral role in customer service and overall sales numbers
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
Education
VCE -
Hazel Glen College
01.2022
Skills
- Customer service
- Organizational skills
- Customer care
- Sales
- Microsoft office
- Leadership skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
References
Strong references provided upon request.
Timeline
Customer Service Representative
Serco
02.2023 - 03.2024
Pharmacy Clerk
Shop Smart Pharmacy
02.2022 - 02.2023
VCE -
Hazel Glen College
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