Ivan Nguyen
Derrimut, Melbourne,VIC
Summary
Motivate Barista focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking. Barista with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
1
1
year of professional experience
Work History
Barista Shift Supervisor
Little Sparrow
Melbourne, Vic
10.2023 - Current
- Inspected coffee brewing equipment to ensure proper functioning.
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Assisted customers in selecting beverages based on their preferences.
- Received payments from customers and returned correct change when necessary.
- Ensured compliance with health department regulations related to food handling practices.
- Ordered products from suppliers when inventory was low or out of stock.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Barista
Maple Coffee
Melbourne, Vic
01.2023 - 09.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
Education
Bachelor of Logistics And Supply Chain Management - Logistics Management
RMIT
Melbourne01-2024
Skills
- Product Upselling
- Staff Motivation
- Menu development
- Equipment Troubleshooting
- Espresso machine operation
- POS System Operation
- Supply Ordering
Timeline
Barista Shift Supervisor
Little Sparrow
10.2023 - Current
Barista
Maple Coffee
01.2023 - 09.2023
Bachelor of Logistics And Supply Chain Management - Logistics Management
RMIT
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