Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Celleste Phan

Chester Hill,NSW

Summary

Dynamic barista with proven expertise at Tinas Hot Bread, excelling in time management and problem-solving. Recognized for fostering a welcoming atmosphere and enhancing customer satisfaction through effective communication. A dedicated team player, skilled in cash handling and maintaining a clean workspace, committed to delivering high-quality service in fast-paced environments.

Overview

2
2
years of professional experience

Work History

All Rounder Barista

Florist Tea
02.2025 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Able to handle 7kg of coffee individually

Barista

Mazaj Lebannese Restaurant
02.2024 - 01.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.

Manager

Tinas Hot Bread
05.2023 - 01.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Monitored inventory levels and identified opportunities for cost savings.

Education

Bachelor of Business Management Hospitality - Management Hospitality

ICMS
Manly, NSW
11-2027

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Opening and closing duties
  • Cash handling
  • Active listener
  • Team leadership
  • Order taking

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

All Rounder Barista

Florist Tea
02.2025 - Current

Barista

Mazaj Lebannese Restaurant
02.2024 - 01.2025

Manager

Tinas Hot Bread
05.2023 - 01.2025

Bachelor of Business Management Hospitality - Management Hospitality

ICMS

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Celleste Phan