Quoc Pham
Melbourne
Summary
Highly driven and results-oriented retail professional with a proven track record in sales, customer service, and stock management. A natural leader with a passion for delivering premium shopping experiences, exceeding sales targets, and building lasting customer relationships. Adept at working in fast-paced, high-energy environments, consistently achieving and surpassing KPIs. Known for exceptional communication skills, adaptability, and a proactive mindset, ensuring every customer interaction is positive and memorable. If you're looking for a top performer who thrives on sales and customer engagement—I'm your guy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Casual Retail Assistant & BOH
Marais (QV Store)
06.2024 - 08.2024
- Delivered premium customer service by assisting high-end clients with personalized product selections and styling.
- Managed inventory flow and ensured a seamless shopping experience with well-stocked and aesthetically arranged merchandise.
- Supported back-of-house operations, including stock control, organization, and accurate inventory tracking to optimize store efficiency.
Casual Sales Assistant
Foot Locker (QV Store)
11.2023 - 02.2024
- Engaged with customers to provide tailored product recommendations, leading to increased conversion rates and repeat business.
- Developed expert-level product knowledge, enabling me to advise customers on the best fit, style, and performance benefits.
- Maintained store presentation, ensuring products were strategically merchandised to maximize sales and enhance the customer experience.
- Efficiently handled transactions and actively promoted upsell opportunities to drive revenue.
Part-Time Sales Assistant
Thirsty Camel Bottle Shop
11.2022 - 11.2023
- Provided personalized shopping experiences, building rapport and ensuring customers found the best-suited beverages and promotions.
- Proactively engaged customers and used effective upselling techniques, increasing average transaction value and customer satisfaction.
- Managed stock rotation, ensuring best-selling items were readily available, and store displays remained visually appealing.
- Consistently surpassed sales targets and received glowing customer feedback for my enthusiastic service and knowledge.
Education
Master of Media And Communication -
Swinburne University
11-2024
Bachelor of PR, Advertising & Branding -
Middlesex University
03-2022
Skills
- Sales & Business Growth Strategies
- High-Impact Customer Engagement & Relationship Building
- Visual Merchandising & Stock Management
- Leadership, Teamwork & Training
- Retail POS, EFTPOS & Transaction Accuracy
- Fast-Paced Problem Solving & Decision Making
- Multilingual: Fluent in English & Vietnamese
Certification
- Responsible Service of Alcohol (RSA) Certificate – 2022
- Advanced Sales & Customer Service Training
Additional Information
- Passionate about fashion, streetwear, and pop culture brands, always staying ahead of retail trends.
- Strong interest in sports, event merchandising, and dynamic sales environments.
- Availability: Fully flexible, including weekends, evenings, and public holidays.
- Driven to exceed expectations—excelling in sales, customer service, and retail operations.
Timeline
Casual Retail Assistant & BOH
Marais (QV Store)
06.2024 - 08.2024
Casual Sales Assistant
Foot Locker (QV Store)
11.2023 - 02.2024
Part-Time Sales Assistant
Thirsty Camel Bottle Shop
11.2022 - 11.2023
Master of Media And Communication -
Swinburne University
Bachelor of PR, Advertising & Branding -
Middlesex University
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