Quoc Anh Truong

• Provided exceptional customer service in a high-end dining environment.
• Assisted with food and beverage preparation during busy service periods.
• Maintained cleanliness and organization of dining and service areas.

• Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
• Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
• Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Trained new staff members on company policies and procedures.
• Maintained stock levels of cups, lids, straws, and condiments throughout shift.

• Attend the pre-event briefing to understand the needs of the event.
• Set up the tables and event space in accordance with the event order.
• Prepare wines for the event and understand the types of wines.