Quoc Tuan Hoang
Perth,WA
Summary
Dynamic leader with a proven track record at Westnam Soccer Club, enhancing team performance and fostering a culture of excellence. Skilled in coaching and customer service, I excel in management and communication, driving initiatives that significantly improve operational efficiency. Expertise in team building and strategic planning, I consistently achieve and surpass goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Soccer Coach
Westnam Soccer Club
02.2024 - Current
- Organized and led drills to improve player technique and tactical awareness.
- Developed team strategies, tactics, formations, and set plays for competitive matches.
- Evaluated players' performance during practice sessions and games.
- Created individual training programs tailored to each player's strengths and weaknesses.
Football Referee
Football West
07.2023 - Current
- Ensured safe and fair play according to the rules of the game.
- Monitored players for any unsportsmanlike behavior or rule violations.
- Organized and managed teams before, during, and after games.
- Communicated decisions to coaches, players, and spectators in a professional manner.
Assistant Restaurant Manager
Cleopatra Restaurant
04.2022 - Current
- Open and close the restaurant
- Hire, train and mentor new staff members
- Schedule shifts and assign table sections to waitstaff
- Resolve customer questions and complaints professionally
- Conduct payroll activities accurately and on time
- Ensure the restaurant follows health and safety regulations
- Place orders for ingredients, utensils and equipment as stock is depleted or damaged
- Source better deals on resources and equipment as needed
- Record all income and expenses, make sure cash registers are balanced at the end of every shift
Uber Driver
UBER
10.2019 - Current
Assistant Manager
Padbury cafe and restaurant
08.2020 - 05.2022
- Supervise and coordinate the activities of restaurant staff to ensure efficient and effective operations
- Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences
- Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene
- Monitor inventory levels and order supplies as needed to ensure adequate stock levels
- Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback
- Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner
- Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures
- Collaborate with management to develop and implement strategies to improve restaurant performance and profitability
- Assist with the recruitment and hiring of new restaurant staff as needed
- Perform other duties as assigned by management
Cinema Manager
CJ CGV Vietnam
01.2018 - 05.2019
- Allocate and assign duties to staff
- Check on cleanliness of public areas of cinema regularly
- Check on working condition of equipment regularly and request for servicing when necessary
- Communicate promotions or marketing campaigns to staff
- Conduct performance review with staff
- Conduct service training for staff and drive service standard
- Develop and implement creative ideas to improve business performance
- Monitor and manage expenses of outlet
- Oversee cashiering and ticketing of outlet
- Prepare sales reports
- Recruit, manage and train cinema crew
- Review sales data to analyze outlet's performance
- Revise work processes and procedures to improve efficiency
Assistant Store Manager
Innaloo fresh market
04.2016 - 06.2017
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g
- Sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Casual employees
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functionable and presentable
- Make sure all employees adhere to company’s policies and guidelines
- Act as our store’s representative and set an example for our staff
Waitperson
Little Saigon Grill
06.2015 - 12.2016
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g
- Parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Kitchen Staff
Vu
01.2014 - 03.2015
- Cleaning kitchens, food preparation areas and sculleries
- Cleaning cooking and general utensils used in kitchens and restaurants
- Transferring, weighing and checking supplies and equipment
- Assembling and preparing ingredients for cooking, and preparing salads, savouries and sandwiches
- Packing food and beverage trays for serving
- Cooking, toasting and heating simple food items
Education
Diploma of Leadership and Management -
Cambridge International College
12.2017
Diploma of Commerce -
Curtin College
12.2014
Skills
- Team Building
- Customer service
- Management Skills
- Coaching
- Communication Skills
Certification
- Football Referee, Football Federation Australia, 07/01/23, Current, 83526335
- Working with Children Check, 07/01/26
- WA Driver's License, WA Department of Transport, 01/02/25
- WA Responsible Service of Alcohol License, EOT, 07/01/20
Languages
- English
- Vietnamese
Languages
English
Professional
Vietnamese
Professional
References
References available upon request.
Timeline
Soccer Coach
Westnam Soccer Club
02.2024 - Current
Football Referee
Football West
07.2023 - Current
Assistant Restaurant Manager
Cleopatra Restaurant
04.2022 - Current
Assistant Manager
Padbury cafe and restaurant
08.2020 - 05.2022
Uber Driver
UBER
10.2019 - Current
Cinema Manager
CJ CGV Vietnam
01.2018 - 05.2019
Assistant Store Manager
Innaloo fresh market
04.2016 - 06.2017
Waitperson
Little Saigon Grill
06.2015 - 12.2016
Kitchen Staff
Vu
01.2014 - 03.2015
Diploma of Leadership and Management -
Cambridge International College
Diploma of Commerce -
Curtin College
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