QUSAI FERAS MAHMOUD ABDEL RAZZAQ
Brisbane,QLD
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
3
3
years of professional experience
Work History
Manager
TSG Tobacconist
Sydney
09.2022 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
Supervisor
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Sameh</span> Mall Shopping Center
Irbid, Irbid
06.2021 - 08.2022
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Education
Bachelor of Arts - English Literature
Irbid National University
Irbid06-2020
MBA - Business Administration
James Cook University
Brisbane, QLDSkills
- Expense Tracking
- Contract Management
- Policy Implementation
- Marketing
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Manager
TSG Tobacconist
09.2022 - Current
Supervisor
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Sameh</span> Mall Shopping Center
06.2021 - 08.2022
Bachelor of Arts - English Literature
Irbid National University
MBA - Business Administration
James Cook University
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