QUYEN LE
Wollongong,NSW
Summary
Adept and quick thinker with 2 years of front desk upselling experience and 4+ year in customer service operations. Looking for a new position to demonstrate skills in managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Office Administrator
Lifestyle Accounting
Wollongong, NSW
04.2024 - Current
- Assisted in the onboarding process for new clients, including gathering necessary documentation
- Managed expense reports and reimbursements for staff by preparing and sending invoices to clients, tracking payments, and following up on overdue accounts
- Assisted in the preparation of financial reports, audits by entering financial data into accounting software and spreadsheets
- Organized appointments and meetings for accountants and clients achieving a 99% reception call satisfaction
Food and Beverage Attendant
Blufish Japanese Restaurant
Winnipeg, MB
05.2022 - 09.2023
- Worked in a team of 5 to maintain dining ambiance with an enthusiastic attitude by presenting ordered choices in a prompt efficient manner, as well as providing information to help food and beverage selections.
Sales Associate
Gap
Winnipeg, MB
01.2021 - 01.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Education
Master - Marketing and Business Analytics
University of Wollongong
11.2025
Bachelor of Arts - Economics, Statistics
University of Manitoba
06.2023
Skills
- Russian
- Ukrainian
- Vietnamese
- Database entry
- Customer Engagement
- Video editing
- Xero
- Handisoft
Timeline
Office Administrator
Lifestyle Accounting
04.2024 - Current
Food and Beverage Attendant
Blufish Japanese Restaurant
05.2022 - 09.2023
Sales Associate
Gap
01.2021 - 01.2022
Master - Marketing and Business Analytics
University of Wollongong
Bachelor of Arts - Economics, Statistics
University of Manitoba