Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Quyen Pham

Summary

A self-motivated individual seeking further professional experience in a dynamic work environment whilst focusing on prompting business growth by providing superior value and service. A driven and willing individual who can diligently apply their well-developed communication and interpersonal skills to exceed clients expectations.

Overview

6
6
years of professional experience

Work History

Client Services Coordinator

McBurney & Partners Pty Ltd
05.2023 - 02.2024
  • Nominated as 'FYI Champion' and had the opportunity to prepare learning materials to present in the firms Staff Training relating to the new implementation of FYI Docs and practice administration processes on numerous occasions.
  • Nominated 'Employee of the Quarter' every quarter by staff members.
  • Organised the firms 2023 Christmas Work Party and created detailed timelines of event.
  • Demonstrated strong knowledge and experience with administrative and accounting softwares such as FYI Docs, Seamless SMSF, Xero Practice Manager, CAS 360, and DocuSign.
  • Continuing to provide corporate secretarial services to clients whilst seamlessly transitioning from Receptionist to Client Services Coordinator.
  • Arranged for processing and lodgement of ASIC forms in a timely manner and provided solutions to clients if expected penalty fees were to incur.
  • Arranged for lodgement of tax returns and activity statements with the ATO, and frequently updated Excel spreadsheets with current status of tasks.
  • Assisted in the development of training materials for new hires, resulting in faster onboarding and reduced learning curve.
  • Trained new Client Services Coordinators on best practices by offering hands-on guidance through shadowing sessions and frequent check-ins, fostering a well-informed and cohesive team dynamic.
  • Provided timely updates on project status to supervisors and clients, ensuring transparency throughout the entire process while building trust in our services.
  • Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities.
  • Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.

Receptionist

McBurney & Partners Pty Ltd
05.2022 - 05.2023
  • Organised the firms 2023 EOFY Dinner and ensuring the success of event.
  • Demonstrated strong knowledge and experience with administrative and accounting softwares such as Xero Practice Manager, CAS 360, and DocuSign.
  • Provided corporate secretarial services to clients 8 weeks into the role, whilst maintaining role as Receptionist.
  • Maintained all physical corporate registers and ensuring both physical and electronic registers are identical and records are kept up to date. Creating Excel spreadsheet with clients preferred correspondence method relating to the issue of Annual Company Statements and ASIC invoices for the firm to utilise.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Maintained a well-organised reception area and played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning and filing documents, and managing office supplies inventory.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies, resulting in a more efficient and effective orientation experience.
  • Sorted and distributed mail correspondence and messages to relevant departments and personnel without delay.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Sales Assistant

ELS Electrical & Lighting Solutions
05.2022 - 05.2023
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Stocked merchandise, labelling items clearly, and arranging products according to size or colour.
  • Created inviting environment for customers by maintaining store organisation and cleanliness.
  • Managed inventory to ensure optimal stock levels, minimising overstock and out-of-stock situations.

Customer Service Team Member

KFC
08.2018 - 01.2023
  • Contributed to approximately 50% of KFC Guest Experience Survey’s in the first period, with a high customer satisfaction rate.
  • Demonstrated strong knowledge of store products, services and policies.
  • Cross trained in all kitchen positions – FOH, MOH, BOH.
  • Resilient and empathetic individual who listened to customer concerns, and asked questions to have a better understanding of customers' needs.
  • Developed rapport with customers and assisted in generating repeat customers by delivering exceptional and personalised service.
  • Practiced high quality food and cleanliness standards.
  • Followed FIFO, ensuring food storage and preparation ingredients are in good condition to maximise safety and cost efficiency of operations.

Administration Assistant

Kelly + Partners Group Holdings Limited
06.2021 - 01.2022
  • Ability to work efficiently independently and as part of a team.
  • Developed administrative processes to achieve organisational objectives and improve office efficiency.
  • Coordinated project materials by managing physical and digital files, and updating reports.
  • Conducted price audit scans and documented the results in Adobe software.

Education

Certificate III in Business -

1300 Apprentice
05.2023

Certificate III in Retail -

School-Based Traineeship
11.2020

Year 12 Graduate -

Mount Annan High School
11.2020

Skills

  • Effective customer upselling
  • Ability to think creatively and develop innovative solutions
  • Active listening
  • Organisation skills demonstrated through meeting deadlines in professional and personal environments
  • Goal-oriented
  • Teamwork skills
  • Punctuality
  • Superior attention to detail
  • Maintains confidentiality
  • Advanced user of several operating systems
  • OCR processing
  • Database management

References

Marama Marsters, Restaurant General Manager

KFC Spring Farm

Phone: (02) 4658 1438

Mobile: 0498 763 423


Bopha Chan, People, Performance, & Culture Advisor

Kelly + Partners Group Holdings Limited

Mobile: 0421 855 016


Cindy An, Manager

McBurney & Partners Pty Ltd

Mobile: 0431 621 401

Email: cindy.an.icaa@gmail.com


Century Koliata, Client Services Coordinator

McBurney & Partners Pty Ltd

Mobile: 0420 499 516

Languages

Vietnamese
Native or Bilingual

Timeline

Client Services Coordinator

McBurney & Partners Pty Ltd
05.2023 - 02.2024

Receptionist

McBurney & Partners Pty Ltd
05.2022 - 05.2023

Sales Assistant

ELS Electrical & Lighting Solutions
05.2022 - 05.2023

Administration Assistant

Kelly + Partners Group Holdings Limited
06.2021 - 01.2022

Customer Service Team Member

KFC
08.2018 - 01.2023

Certificate III in Business -

1300 Apprentice

Certificate III in Retail -

School-Based Traineeship

Year 12 Graduate -

Mount Annan High School

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Quyen Pham