Quyen My Nguyen

• Optimized budget allocation by assessing financial performance and adjusting expenditures.
• Account keeping running self-managed business, financials, and clientele
• Great Interpersonal Skills including empathy and flexibility and clear concise communication
• Championed outcomes with clear communication and strategic direction.
• Attending and running further education and workshops with clients and Peers
• Organisation skills and business management including booking and maintaining clientele
• Established strong customer relationships through excellent communication and attentive service.
• Helping clients identify, set, and achieve realistic goals for clients, through tailored fitness and nutrition and assessments
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
• Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
• Interacted well with customers to build connections and nurture relationships.
• Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
• 2017 VIC Olympic Weightlifting Championship
• 2018 VIC Olympic Weightlifting Championship
• 2018 Australian Open Olympic Weightlifting Championship
• 2018 Senior National Olympic Weightlifting Championship
• ASCA Strength & Conditioning Level 1
• Mobility, Pain, Movement & Posture analysis
• Breathwork: Yoga /Diaphragmatic / Buteyko
• Myofascial release, Anatomy Trains, Alexander & Fascia Stretch

Level 3 - Coach

• Coordination and support to Business Development, Design, and Engineering teams across ANZ, and Malaysia
• Proficient with hosting online meetings and workshops across international time zones
• Attending Expos and Tradeshows
• Project Administration and ad hoc duties
• Maintaining current Resource Allocation and Management
• Workshops and collaboration
• Manage Stakeholder and Suppliers Collaboration / new leads
• Business support to business development, design, and engineering teams
• Organize and maintain certification and trainings
• Review proposals, reports, tender submissions, specifications, and other external documents update CRM with any updates on behalf of Contract
• Policies and procedures, updating of systems
• Creation and implementation of monitoring systems and documents to support projects
• Ensure timesheet policy is adhered to
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
• Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
• Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Collaborated with various departments to streamline processes and improve interdepartmental communication.
• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
• Enhanced communication within the team through regular meetings and detailed reporting.
• Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
• Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
• Coordinated company events, fostering team building and boosting overall morale.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
• Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
• Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
• Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
• Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
• Facilitated a positive work environment by addressing employee concerns and providing support when needed.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Reconciled account files and produced monthly reports.
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.

• Organise School events, seminars, catering, invitations and communications for staff and students
• Attend meetings and provide administrative support for various Committees and School meetings
• Secretary support to the Head of School including Travel, Finances, Diary, and Mailbox management
• Process end to end confidential forms and procedures such as Appointments and Contract generation
• Provide financial support for School including credit card, travel, business guests, bookings, requisitions, and payment of invoices
• Collaborated with team members, gathering input for project improvements.
• Identified potential project risks with thorough analysis of processes.
• Administer diary, meeting, and travel arrangements for the Executive Director
• Manage the School Reception and office management duties including kitchen, stationery, and lockers
• Assist visiting Academics and students with enrolment including IT equipment and locker allocation
• Kept senior management well-informed by preparing and presenting project status reports.
• Developed and deepened relationships with key stakeholders.
• Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
• Developed and monitored project schedules, budgets and objectives for successful completion.
• Partnered with project team members to identify and quickly address problems.
• Gathered and organized supporting materials for meetings and project updates.
• Kept stakeholders informed of progress through regular status updates clearly communicating any changes to project scope, timeline or budget.
• Monitored progress against established metrics continually adjusting strategies as needed to achieve desired results successfully.
• Coordinated work efforts across multiple departments fostering a cohesive environment conducive to achieving project success efficiently.
• Collaborated closely with clients to clarify project requirements, goals, budgets, timelines, ensuring alignment with organizational objectives.
• Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
• Overcame unforeseen challenges by proactively identifying potential issues promptly developing contingency plans accordingly.
• Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
• Managed cross-functional teams to ensure timely completion of project milestones and deliverables.
• Reduced project delivery timelines through meticulous planning, scheduling, and resource management.
• Reported regularly to managers on project budget, progress, and technical problems.
• Monitored project progress, identified risks and took corrective action as needed.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

• Administrative support to the School Administration team, Academic staff and PHD students
• Manage the School Reception and office management duties including kitchen, stationery, and lockers
• Assist visiting Academics and students with enrolment including IT equipment and locker allocation
• Organise School events, seminars, catering, invitations and communications for staff and students
• Attend meetings and provide administrative support for various Committees and School meetings
• Handled incoming calls and directed them to appropriate personnel.
• Assisted in onboarding new staff by preparing necessary materials.
• Maintained filing system to keep documents organized and accessible.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Improved communication within the organization through regular updates on policies, procedures, and key events.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.

• Advisory role to the course-related committees
• Confidential and organized records management
• Secretary support to course -related committees and groups
• Administrative support and advice in the broad context of curriculum administration
• Training and professional development (Provide on-the-job training to new team members, Committee members and broader university
• Provide high-level administrative support for award course accreditation and related processes, including support and service to the following University's committees: Courses Planning Committee (advisory to the Vice-Chancellor (or Vice-Chancellor's delegate), Courses Accreditation Committee (a committee of Academic Board) and its sub-committees
• Facilitated communication between departments to ensure information flow.
• Conducted basic troubleshooting for common problems and guided users through solutions.
• Streamlined processes to maximize operational results.
• Reduced resolution time with thorough problem analysis and timely escalation to appropriate departments.
• Collaborated with cross-functional teams to resolve complex technical problems and deliver prompt solutions.
• Cross-trained and provided backup support for organizational leadership.

• Liaise with CEO's office for approvals and meeting scheduling
• Draft and send out weekly Council updates for the Councillors
• Manage ensure media publications are published within timeframes
• Manage Manager Community Relations diary, scheduling, and commitments
• Ensure documentation and reporting are prepared and distributed for Executive and Council meetings
• Managed budgets for various departmental initiatives.
• Conducted performance evaluations to identify areas for employee growth.

• Prepare draft presentations and papers for internal and external audiences
• Maintain schedules including arranging appointments, meetings, and conferences
• Conduct high level reviews, exception reporting and development of recommendations
• Prepare responses to routine and non-technical correspondence on behalf of the Manager
• Liaise with all levels of staff and management, internal and external clients, and stakeholders
• Implement remedial action or systems improvements in relation to service requests or business
• Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
• Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.

• Prepare reports, letters, and memorandums
• Develop and maintain spread sheets and project management information databases
• Minute department and emergency management stakeholder meetings and following up actions
• Liaise with stakeholders and other Government agencies in relation to Emergency management legislative requirements and queries
• Develop and maintain department filing, storage, mail, retrieval systems and other documentation and manage workflow for processes
• Provide administration and secretarial assistance to the Manager/Municipal Emergency Resource Officer including diary and conference management
• Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
• Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.