Quyen Rebecca Dang
Retail Manager
Melbourne
Summary
Accomplished Sales or Retail Manager with 7 years of experience. Skilled in diverse retail environments with adept in personal relations, human resources management, inventory and product knowledge and visual merchandising. Looking forward to transitioning into a new full-time position that offers professional challenges to positively impact company success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Store Manager
Platypus Shoes - Accent Group
Hobart
02.2021 - 02.2023
- Successfully hired and trained 20 potential new team members, 20% of which have been promoted to managerial positions within first 6 months of recruitment, leading to higher employee loyalty and lower employee turnover.
- Helped answering candidate inquiries and following up with new starter employment contracts during high Christmas volume recruitment period to timely get employees on board in preparation for peak trade periods.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off, resulting in 98.7% inventory accuracy in 2022 compared to 96.1% in 2021.
Store Manager
Dusk Hobart - Dusk Australasia
Hobart
10.2018 - 01.2021
- Hit monthly sales targets for 4 consecutive months from March 2019 to July 2019 by inspiring staff and promoting target products.
- Maintained proper product levels and inventory controls for merchandise to facilitate more effective ordering, which increased 15% product rotation in December 2019.
- Set effective store schedules and remained yearly wages percentage of 12%, which was 10% lower than company's wage benchmark based on analytic forecasted customer levels and service requirements.
Store Manager
Novo Shoes Sydney - Novo Australia
Sydney
07.2015 - 10.2018
- Exceeded yearly KPIs by 15% during the second half of financial year 2018 through proactive account servicing and diligent relationship building.
- Coached team members in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings and reducing 20% of customer returns in the last quarter of 2018 compared to the same period in 2017.
- Approved regular payroll submissions from employees to guarantee correct payments and bonuses.
Education
Cert IV - Retail Management
AG UNI
Online 09.2022 - Current
MBA - Master of Business Administration
University Of Tasmania
Hobart, TAS 02.2019 - 10.2020
BBA - Bachelor of Business And Commerce
Western Sydney University
Sydney, NSW 02.2015 - 02.2018
Skills
Customer service
References
Brittany Smithson - Platypus Shoes
Timeline
Cert IV - Retail Management
AG UNI
09.2022 - Current
Assistant Store Manager
Platypus Shoes - Accent Group
02.2021 - 02.2023
MBA - Master of Business Administration
University Of Tasmania
02.2019 - 10.2020
Store Manager
Dusk Hobart - Dusk Australasia
10.2018 - 01.2021
Store Manager
Novo Shoes Sydney - Novo Australia
07.2015 - 10.2018
BBA - Bachelor of Business And Commerce
Western Sydney University
02.2015 - 02.2018
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