Quynh Bui
Keysborough,VIC
Summary
Dynamic fitness professional with a proven track record, enhancing client retention and satisfaction. Expert in personalized training and injury prevention, I have successfully designed tailored workout programs and led engaging group classes. Passionate about motivating clients to achieve their health goals while fostering a supportive fitness community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Coach
BFT
06.2023 - Current
- Lead and instruct: Deliver pre-designed group fitness sessions, focusing on proper technique, safety, and member motivation.
- Community building: Foster a positive, community-based environment to retain members and encourage a thriving atmosphere.
- Member support: Help members achieve their fitness goals through education, guidance, and personalized attention.
- Sales and recruitment: Play an active role in identifying potential new members and facilitating membership sales to support studio growth.
- Studio operations: Assist with day-to-day studio tasks and ensure the space is maintained and presentable.
Personal Trainer
Self Employed
01.2020 - Current
- Fitness assessment: Evaluate a client's current fitness level, health conditions, and goals.
- Program design: Create safe, effective, and personalized training programs.
- Coaching and instruction: Guide clients through exercises, demonstrate proper technique, and monitor the use of equipment to ensure safety.
- Motivation and accountability: Keep clients motivated, provide support, and help them stay accountable to their goals.
- Progress tracking: Monitor client progress and adjust training plans as needed.
- Education: Educate clients on health, wellness, and nutrition.
- Safety and first aid: Ensure a safe workout environment and be prepared to administer first aid or CPR if necessary.
Customer Resolution Executive
Holden
10.2015 - 12.2019
- Take ownership of complex customer complaints and actively seek resolution using all available skills and resources
- Investigate and respond to complaints which have been submitted to consumer protection agencies, State-based Departments of Fair Trading, State-based Department of Consumer Affairs, and co-ordination of NCAT, VCAT and QCAT hearings in applicable states.
- Investigate and respond to complaints which have been submitted to the Holden executive leadership team.
- Investigate and respond to eligible complaints from the floor
- Provide coaching/development to other advisors around how to resolve a complaint before the point of escalation.
- Investigate and respond to complaints which have been submitted to the Holden executive leadership team.
- Ensure responses are in line with Australian Consumer Law.
Skills
- Strong knowledge of exercise science, anatomy, and nutrition
- Excellent social skills to connect with a wide range of individuals
- Ability to motivate and inspire clients Patience and empathy
- Organizational and time-management skills to schedule sessions
- Clearly explain exercises, provide constructive feedback, and actively listen to understand a client's goals, concerns, and feedback
- Create personalized and logical workout programs based on a client's goals, fitness level, and movement assessments
- Marketing services and building client base
Certification
- Strength & Conditioning - Onfit Training College
- Boxing CS3 - Australian Combat & Exercise
- Kettlebell Basics - BFT
- Barbell Basics - BFT
- Current First Aid/CPR
Timeline
Coach
BFT
06.2023 - Current
Personal Trainer
Self Employed
01.2020 - Current
Customer Resolution Executive
Holden
10.2015 - 12.2019