Quynh Anh Do Ngoc
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Food and Beverage Attendant
Co Xua Restaurant
02.2023 - 12.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Accounting Clerk
Ngan Hanh Pty
03.2020 - 12.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
Room Attendant
Marriot Hotel
02.2019 - 08.2020
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Room Attendant
V Hostel
01.2016 - 12.2018
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Room Attendant
Ha Noi Hotel
04.2015 - 12.2017
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Increased overall efficiency by cross-training in other departments as needed during peak seasons or staffing shortages, improving team collaboration efforts throughout the hotel operation process.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
Education
High School Diploma -
Commercial University
Viet Nam01.2014
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
Languages
Vietnamese
Native or Bilingual
Timeline
Food and Beverage Attendant
Co Xua Restaurant
02.2023 - 12.2023
Accounting Clerk
Ngan Hanh Pty
03.2020 - 12.2023
Room Attendant
Marriot Hotel
02.2019 - 08.2020
Room Attendant
V Hostel
01.2016 - 12.2018
Room Attendant
Ha Noi Hotel
04.2015 - 12.2017
High School Diploma -
Commercial University
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