Quynh Anh Ma

• Executed print acquisition campaigns working with a $5 million budget across AUS & NZ market.
• Oversee all marketing materials are accurate, consistent with the brand and effectively target the desired audience.
• Collaborated with creative teams, media planners,and external agencies to ensure alignment with marketing strategy.
• Commercial negotiations for publications and identifying new media channels & opportunities.

Top Achievements:

1. Successfully executed print acquisition campaigns with a notable achievement of driving profit 189% up on budget.

2. Collaborated seamlessly with the creative team and external agencies to ensure the flawless execution of a pivotal campaign. Particularly, during a critical period following the passing of Queen, successfully orchestrated a swift turnaround of all our Queen campaigns within the week after the announcement. This agile response resulted in the highest sales to date, achieving an outstanding 439% return on investment.

3. Revamped media strategies through collaboration, research, and identifying better channels, leading to the highest sales in the past three years.

• Implemented data driven campaigns across Australia and New Zealand.
• Ensured all material is correct and sent to external partners by agreed upon deadlines.
• Assisted in administrative roles such as invoicing, reporting and data analysis.
• Developed strong skills in Microsoft Office (Word, Excel, PowerPoint)

Top Achievement:

- One of the first people worldwide to trial a new system. Proficiently trained the Australian office staff. Provided support and feedback to international markets, contributing to worldwide success.

• Execution of property purchase files and transfers of title
• Preparation of settlement terms and ensuring all documents are ready for settlement in readiness for
• Finalisation of contracts for sale.

Top Achievement:

• Successfully facilitated and settled over 50 property purchases contracts, demonstrating exceptional proficiency and efficiency in conveyance processes and contributing to client satisfaction.

• Assisted business merchants with their terminals through inbound calls.
• Provided invaluable support to frontline relationship managers, business and private banking teams.
• Acted as the first point of contact for business and private banking customers, support customers by understanding and identifying their issues through inbound calls.
• Achieved daily, weekly and monthly KPI's: included call quality, time and adherence assessments.
• Handled escalations/customer complaints.

Top Achievement:

• Selected to be in charge of coaching and development of new staff for 4-6 weeks before they officially joined the team and taking calls unsupervised.