Ngoc Quynh Anh Nguyen (Alina)
St Albans
Summary
Experienced in delivering excellent customer services, with fast-paced organizational skills and strong communication skills. Always willing to learn and adapt to new knowledge, especially to sales strategies. Ready to contribute myself into the sales environment and transition into a new field, leveraging all of my strengths to support to organizational success.
Overview
2
2
years of professional experience
Work History
Receptionist
Cici Re Luxe
09.2024 - Current
- Greeted incoming visitors and customers and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
All Rounder Staff
Heartbaker Bun Mee
10.2023 - 07.2024
- Greeted customers and assisted them with their questions
- Responded efficiently to customers and keep positive relationship between customers and other staff members
- Managed stocks and ensured the store always have sufficient source of food
- Educated staff on organizational mission and goals to help employees achieve success.
Sales Staff
Odin Language Academics
06.2023 - 07.2023
- Collaborated with team members to optimize sales strategies, achieving higher conversion rates.
- Advise clients with course information to find the most suitable courses and provide advice along the way;
- Answering clients/student questions and any query during their enrolment and study
- Managed a diverse client portfolio, tailoring sales approaches to individual needs and preferences.
English Teacher's Assistant
Universal Language Center
01.2023 - 05.2023
- Preparing and ensuring all the facilities are well-organized before classes;
- Checking student's work, marking their homework, and giving feedback to help students with their learning journey;
- Observing and writing reports after every class to classify student and find out who need more focus;
- Contributing to the improvement of the center's curriculum and their teaching style
Education
Diploma of Community Services - Family And Community Services
ITHEA Institute
Melbourne, VICIELTS 7.5 OVERALL - Listening: 8.5, Reading: 7.5, Writing: 6.5, Speaking: 6.5
02.2025
Bachelor of English - English
National Economics University
Vietnam08-2023
Skills
- Good Communication Skills
- Problem-solving skills
- Fluent in Vietnamese and English
- Ability to Accept Criticism
- Work Well Under Pressure
- Time Management
- Open with Colleagues
- Willingness to Help
- Organization skills
- Strong teamwork
Languages
Vietnamese
English
Timeline
Receptionist
Cici Re Luxe
09.2024 - Current
All Rounder Staff
Heartbaker Bun Mee
10.2023 - 07.2024
Sales Staff
Odin Language Academics
06.2023 - 07.2023
English Teacher's Assistant
Universal Language Center
01.2023 - 05.2023
IELTS 7.5 OVERALL - Listening: 8.5, Reading: 7.5, Writing: 6.5, Speaking: 6.5
Diploma of Community Services - Family And Community Services
ITHEA Institute
Bachelor of English - English
National Economics University
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