Quynh Anh Nguyen
Wolli Creek,NSW
Summary
Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
UR Pho
02.2024 - Current
- Planned and executed promotions and special events in close collaboration with management.
- Controlled food costs and managed inventory.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Housekeeper
Crown Plaza Hotel
03.2022 - 04.2023
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Rotated linens in storerooms and replenished when supplies ran low.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Nail Technician
Nail Avenue
04.2021 - 04.2022
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Boosted salon revenue by upselling additional services and retail products to clients.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Responded to customer requests and concerns about gel application and nail art designs.
- Designed creative nail art designs and patterns.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
Education
Bachelor Of Hospitality - Hospitality
International College Of Management School
Manly, NSWSkills
- Safe Food Handling
- Menu Planning
- Equipment Inspection
- Equipment Purchasing
- Food and Beverage Service
- Allergy awareness
- Guest Relations Management
- Relationship Management
- Recipes and menu planning
- Staff Management
- Cooking
- Salesmanship
- Front-of-house display creation
- Sales Techniques
- Order Taking
- Microsoft Excel
Certification
RSA
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Waitress Supervisor
UR Pho
02.2024 - Current
Housekeeper
Crown Plaza Hotel
03.2022 - 04.2023
Nail Technician
Nail Avenue
04.2021 - 04.2022
Bachelor Of Hospitality - Hospitality
International College Of Management School