Summary
Overview
Work History
Skills
Languages
Certification
Interests
Timeline
StoreManager
Quynh Nga Mai

Quynh Nga Mai

Marrickville,NSW

Summary

Experienced Store Manager with proven expertise at Illawarra Road Newsagency, excelling in customer service and skilled in cash management and POS systems. Adept at multitasking in fast-paced environments to drive operational success and elevate customer satisfaction.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Store Manager

Illawarra Road Newsagency
01.1998 - Current
  • Assist in daily store operations, ensuring efficient customer service and inventory management.
  • Use point-of-sale systems for processing transactions accurately.
  • Enhance product displays and merchandising strategies.
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, organised, safe environment for customers.
  • Manage inventory control, cash control, and store opening and closing procedures.
  • Adapt quickly to evolving store procedures and customer needs for improved service delivery.
  • Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
  • Work in fast-paced environment.

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Store operations
  • Store opening and closing
  • Communication skills
  • Inventory management
  • Cash management
  • POS systems

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Certification

  • SITHFAB021 - Provide Responsible Service of Alcohol (2025)
  • HLTAID011 - Provide First Aid (In Progress)

Interests

  • Music
  • Dancing

Timeline

Store Manager

Illawarra Road Newsagency
01.1998 - Current
Quynh Nga Mai