Quynh Nga Mai
Marrickville,NSW
Summary
Experienced Store Manager with proven expertise at Illawarra Road Newsagency, excelling in customer service and skilled in cash management and POS systems. Adept at multitasking in fast-paced environments to drive operational success and elevate customer satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Store Manager
Illawarra Road Newsagency
01.1998 - Current
- Assist in daily store operations, ensuring efficient customer service and inventory management.
- Use point-of-sale systems for processing transactions accurately.
- Enhance product displays and merchandising strategies.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, organised, safe environment for customers.
- Manage inventory control, cash control, and store opening and closing procedures.
- Adapt quickly to evolving store procedures and customer needs for improved service delivery.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Work in fast-paced environment.
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Store opening and closing
- Communication skills
- Inventory management
- Cash management
- POS systems
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Certification
- SITHFAB021 - Provide Responsible Service of Alcohol (2025)
- HLTAID011 - Provide First Aid (In Progress)
Interests
- Music
- Dancing
Timeline
Store Manager
Illawarra Road Newsagency
01.1998 - Current