Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
BAKING
COOKING
Timeline
Generic

QUYNH NHI DO NGUYEN

Melbourne,VIC

Summary

Enthusiastic and dedicated professional with extensive experience in Front of House roles and a growing expertise in baking. Gaining baking expertize through both formal education and self-directed learning. Willing to learn and try to gain more knowledge and skills from work placement. Looking to bring my enthusiasm to customers and work environment where I can contribute to a great customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Accountant

SK Vietnam Transportation Co., Ltd.
Ho Chi Minh City, VIET NAM
05.2019 - 06.2023
  • Checking information for handling instructions based on MAWB (Master Bill)
  • Checking debit notes from agents, airlines then arrange cash flow to pay to suppliers
  • Manage account receivables from customers, collect receivables
  • Generating reports detailing monthly bank account, weekly cash account
  • Prepare financial reports, internal reports
  • Calculate payroll, bonus amount for employees each month.

Cashier/Sales Assistant

MOBILE WORLD GROUP Co., Ltd (The Gioi Di Dong)
Ho Chi Minh City, VIET NAM
09.2017 - 03.2019
  • Welcomed customers, consulting and convincing customers to buy items as their needs, and join reward programs
  • Maintained a balanced cash drawer, check, credit card transactions ensuring accurate accounting at the end of each shift
  • Restocked and organized merchandise in front lanes
  • Assisted customers with returns, refunds and resolving transaction issues.

Customer Service Staff Member

GALAXY FILM Co., Ltd (Cinema)
Ho Chi Minh City, VIET NAM
08.2015 - 08.2017
  • Sell tickets, food and drinks
  • Check tickets and the auditorium
  • Offered advice and assistance to customers
  • Build trust, bring best value to customers when choosing Galaxy services
  • Managed high volume of customers during peak hours
  • Resolved issues, utilizing active listening and empathy during interactions
  • Always be happy and enthusiastic with customers.

Waiter/Cashier/Barister

EFFOC COFFEE
Ho Chi Minh City, VIET NAM
07.2014 - 06.2015
  • Worked as barista, cashier, waitstress
  • Assistedwith inventory management
  • maintained customer satisfaction by clarifying questions about orders and specialty items
  • Maintained a clean and organized dining area
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs

Education

Bachelor's Degree - Accounting

Hoa Sen University
Ho Chi Minh City, Vietnam
11.2019

Current - Patisserie

Academia Intitute
Melbourne, VIC

Skills

  • Customer service
  • Teamwork
  • Listening and learning
  • Time management
  • Problem solving
  • Communication

Certification

  • PTE Certificate - Overall score 47
  • Food handler Certificate - Academia institute

Accomplishments

  • Achieved "Best seller of the month" in Galaxy Cinema
  • Achieved "Staff of the 2nd Quarter 2022" in SK Company
  • Achieved "Staff of the year 2022" in SK Company

Languages

English
Full Professional

BAKING

I have an interest in baking especially pastries. Therefore, when I have free time, sometimes I make pastries or cakes by myself at home. I watch many videos on Youtube to figure out how to make it and practice more. Not only that, I explore by accessing some websites to learn more knowledge and skills in this field. Because of the elasticity of the dough, its softness,  beauty, various shapes that lead me to passion in baking. Beside, I know if making pastries, it will take long time to wait for it proves but I am definitely happy with it even fell excited to archive results.

COOKING

Since I was young, I have had a hobby for working in kitchen. Before found passion in baking, I used to be in my own food business during Covid-19 disease in Vietnam. Addition, I usually cook traditional food and serve my lovely family. After, I realized that I feel really awesome when I can serve my customers all goods that I made. That time I determined I am interested in FOH.

Timeline

Accountant

SK Vietnam Transportation Co., Ltd.
05.2019 - 06.2023

Cashier/Sales Assistant

MOBILE WORLD GROUP Co., Ltd (The Gioi Di Dong)
09.2017 - 03.2019

Customer Service Staff Member

GALAXY FILM Co., Ltd (Cinema)
08.2015 - 08.2017

Waiter/Cashier/Barister

EFFOC COFFEE
07.2014 - 06.2015

Bachelor's Degree - Accounting

Hoa Sen University

Current - Patisserie

Academia Intitute
QUYNH NHI DO NGUYEN