Ruethaichanok Bureechai
Waratah,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
4
4
years of professional experience
Work History
Concierge
Westfield Kotara
10.2020 - Current
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
Team Member & Shift Supervisor
KFC Bennetts Green
10.2020 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Nursing -
University of Newcastle
Newcastle, NSW11.2026
Open Foundation -
University of Newcastle
Newcastle, NSW06.2022
High School Diploma -
Kotara High School
Kotara, NSW12.2020
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Team player attitude
- Exceptional communication
References
- Hayden Mifsud, Colleague, 0410 856 969
- Belinda Smith, Colleague, 0432 884 381
Languages
Thai
Elementary
Timeline
Concierge
Westfield Kotara
10.2020 - Current
Team Member & Shift Supervisor
KFC Bennetts Green
10.2020 - 12.2022
Bachelor of Nursing -
University of Newcastle
Open Foundation -
University of Newcastle
High School Diploma -
Kotara High School
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