I am seeking to attain a Senior Manager position with a dynamic employer that will enable me to gain further knowledge and professional development to grow my career. I have strong attitude and keen interest in contributing to and make a difference in community and possess a strong will to develop successful and rewarding career.
Highly enthusiastic Registered Nurse experienced working and managing psychogeriatric ward (Aged persons Mental Health), TCP (Transition Care Program) and in Aged care facilities as a Nurse Unit Manager, Care Manager, in-charge /supervisor role providing person centered care to the residents and support to their families, guiding care staff, providing support and motivation. A strong commitment to foster a positive culture change in aged care facilities. A part of the healthcare team participating in assessment criteria, development of care plans and supervising the care staff team while providing appreciation and motivation to promote the quality in health care setting and goals. Compassionate Care Manager with background in overseeing health plans and coordinating patient services. Experience includes collaborating with healthcare professionals, conducting risk assessments, and developing personalized care plans. Strengths lie in strong communication skills, problem-solving abilities, and empathetic approach to patient care. Previous impact includes improving quality of care for patients through efficient management techniques and innovative strategies.
Work History
Care Manager
Diamond Creek Care Community
Melbourne, VIC
04.2025 - Current
14+ years experienced working in different nursing and management roles both in public and private sectors
Experience working as a Nurse Unit Manager (NUM) 10+ years in High care, TCP (Transition Care Program), Dementia secure and psychogeriatric ward in public and private health sectors
Experienced working and managing standalone aged care and psychogeriatric facilities
Experienced in grant application and business cases
Experienced working as a project lead for new projects
Experienced as NUM chair/representative for Northern Health NUM committee for 12 months
Experienced in submission of SIRS, MAC Portal and PRODA
Managed recruitment, team appraisal and their mandatory training achieving KPIs
Developing and monitoring continuous improvement plan based on trending analysis and identified gaps from risk assessment
Demonstrated knowledge and experience about AN-ACC assessments and developing individualized care plan.
Very experienced in managing palliative care residents
Managing shift work as team leader with effective time management which includes medication administration, supervising and supporting the staff in meeting expected outcomes, resident care planning and documentation.
Providing training to staff to maintain the clinical care standards, conducting assessments for care team, providing feedback regarding staff performance and appraisals and participating in induction of new staff.
Management of staff rosters and allocations using online ‘Roster On’ and ‘Kronos’ systems
Management of terminally ill residents under palliative care pathway-liaising with medical professionals, family and palliative care services to facilitate quality end of life for residents and also provide family support.
Maintaining monthly statistics by preparing monthly analysis data on basis of resident’s incidents, wounds, infections and weight management and develop strategies to lead to continuous improvements in these core areas.
Oversaw daily operations to ensure smooth workflow and efficiency.
Managed staff scheduling to optimize workforce coverage and availability.
Customer Service Representative
Rewarded for excellent customer service.
Education
Food safety supervisor certificate -
01.2022
Registered Nurse Immuniser -
01.2021
Short course - Preventing unwanted Sexual Behaviour in Residential Aged Care Facilities
01.2021
Diploma of Nursing - Nursing
Victoria University
Melbourne, VIC
12-2012
Bachelor of Nursing -
RMIT University
Bachelor of Arts - mathematics and Economics
Skills
Experience and understanding of Aged Care and the Aged Care Quality Standards
Experience managing TCP unit and understanding of National Standard
Experience managing Covid-19 outbreaks
Sound leadership and management skills
Efficient written & verbal communication skills
Highly experienced in staff recruitment process
Ability to build relationships with residents and their families
Adaptable and able to drive change
Ability to manage workload with efficient time management practices
Knowledge of AN-ACC assessment requirements and Quality Indicators
Current CPR training
Manual Handling
Chief fire warden training
Fire and Emergency training in accordance with the workplace requirements
Excellent time management skills
Professional and problem-solving skills
Care plan development
Palliative care management
Team leadership
Risk assessment analysis
Grant writing
Customer service
Staff training
Project management
Data analysis
Continuous improvement
Effective communication
Conflict resolution
Performance appraisal
Time management
Patient & family support
Service coordination
Outcome assessment
Quality improvement
Referral management
Care transitions
Medication reviews
Care oversight
Policy adherence
Discharge planning
Care planning
Clinical documentation
Training and mentoring
Budget planning
Employee work scheduling
Employee supervision
Time management abilities
References
To be provided on request
Personal Information
Profession: Registered Nurse / Nurse Manager
Gender: Female
Timeline
Care Manager
Diamond Creek Care Community
04.2025 - Current
Customer Service Representative
Food safety supervisor certificate -
Registered Nurse Immuniser -
Short course - Preventing unwanted Sexual Behaviour in Residential Aged Care Facilities
Registered Nurse at Sylverado Creek Seniors' Community; Continuing Care ServicesRegistered Nurse at Sylverado Creek Seniors' Community; Continuing Care Services