Summary
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Raavi Sandhu

Kalkallo,VIC

Summary

I am seeking to attain a Senior Manager position with a dynamic employer that will enable me to gain further knowledge and professional development to grow my career. I have strong attitude and keen interest in contributing to and make a difference in community and possess a strong will to develop successful and rewarding career.

Highly enthusiastic Registered Nurse experienced working and managing psychogeriatric ward (Aged persons Mental Health), TCP (Transition Care Program) and in Aged care facilities as a Nurse Unit Manager, Care Manager, in-charge /supervisor role providing person centered care to the residents and support to their families, guiding care staff, providing support and motivation. A strong commitment to foster a positive culture change in aged care facilities. A part of the healthcare team participating in assessment criteria, development of care plans and supervising the care staff team while providing appreciation and motivation to promote the quality in health care setting and goals. Compassionate Care Manager with background in overseeing health plans and coordinating patient services. Experience includes collaborating with healthcare professionals, conducting risk assessments, and developing personalized care plans. Strengths lie in strong communication skills, problem-solving abilities, and empathetic approach to patient care. Previous impact includes improving quality of care for patients through efficient management techniques and innovative strategies.

Work History

Care Manager

Diamond Creek Care Community
Melbourne, VIC
04.2025 - Current
  • 14+ years experienced working in different nursing and management roles both in public and private sectors
  • Experience working as a Nurse Unit Manager (NUM) 10+ years in High care, TCP (Transition Care Program), Dementia secure and psychogeriatric ward in public and private health sectors
  • Experienced working and managing standalone aged care and psychogeriatric facilities
  • Experienced in grant application and business cases
  • Experienced working as a project lead for new projects
  • Experienced as NUM chair/representative for Northern Health NUM committee for 12 months
  • Experienced in submission of SIRS, MAC Portal and PRODA
  • Managed recruitment, team appraisal and their mandatory training achieving KPIs
  • Developing and monitoring continuous improvement plan based on trending analysis and identified gaps from risk assessment
  • Demonstrated knowledge and experience about AN-ACC assessments and developing individualized care plan.
  • Very experienced in managing palliative care residents
  • Managing shift work as team leader with effective time management which includes medication administration, supervising and supporting the staff in meeting expected outcomes, resident care planning and documentation.
  • Providing training to staff to maintain the clinical care standards, conducting assessments for care team, providing feedback regarding staff performance and appraisals and participating in induction of new staff.
  • Management of staff rosters and allocations using online ‘Roster On’ and ‘Kronos’ systems
  • Management of terminally ill residents under palliative care pathway-liaising with medical professionals, family and palliative care services to facilitate quality end of life for residents and also provide family support.
  • Maintaining monthly statistics by preparing monthly analysis data on basis of resident’s incidents, wounds, infections and weight management and develop strategies to lead to continuous improvements in these core areas.
  • Oversaw daily operations to ensure smooth workflow and efficiency.
  • Managed staff scheduling to optimize workforce coverage and availability.

Customer Service Representative

  • Rewarded for excellent customer service.

Education

Food safety supervisor certificate -

01.2022

Registered Nurse Immuniser -

01.2021

Short course - Preventing unwanted Sexual Behaviour in Residential Aged Care Facilities

01.2021

Diploma of Nursing - Nursing

Victoria University
Melbourne, VIC
12-2012

Bachelor of Nursing -

RMIT University

Bachelor of Arts - mathematics and Economics

Skills

  • Experience and understanding of Aged Care and the Aged Care Quality Standards
  • Experience managing TCP unit and understanding of National Standard
  • Experience managing Covid-19 outbreaks
  • Sound leadership and management skills
  • Efficient written & verbal communication skills
  • Highly experienced in staff recruitment process
  • Ability to build relationships with residents and their families
  • Adaptable and able to drive change
  • Ability to manage workload with efficient time management practices
  • Knowledge of AN-ACC assessment requirements and Quality Indicators
  • Current CPR training
  • Manual Handling
  • Chief fire warden training
  • Fire and Emergency training in accordance with the workplace requirements
  • Excellent time management skills
  • Professional and problem-solving skills
  • Care plan development
  • Palliative care management
  • Team leadership
  • Risk assessment analysis
  • Grant writing
  • Customer service
  • Staff training
  • Project management
  • Data analysis
  • Continuous improvement
  • Effective communication
  • Conflict resolution
  • Performance appraisal
  • Time management
  • Patient & family support
  • Service coordination
  • Outcome assessment
  • Quality improvement
  • Referral management
  • Care transitions
  • Medication reviews
  • Care oversight
  • Policy adherence
  • Discharge planning
  • Care planning
  • Clinical documentation
  • Training and mentoring
  • Budget planning
  • Employee work scheduling
  • Employee supervision
  • Time management abilities

References

To be provided on request

Personal Information

  • Profession: Registered Nurse / Nurse Manager
  • Gender: Female

Timeline

Care Manager

Diamond Creek Care Community
04.2025 - Current

Customer Service Representative

Food safety supervisor certificate -

Registered Nurse Immuniser -

Short course - Preventing unwanted Sexual Behaviour in Residential Aged Care Facilities

Diploma of Nursing - Nursing

Victoria University

Bachelor of Nursing -

RMIT University

Bachelor of Arts - mathematics and Economics

Raavi Sandhu