Rabi Kumar Tamang
Melbourne,Australia
Summary
Passionate and detail-oriented Mid-Level ICT Business Analyst with experience in Information Security, System Administration, and IT Consulting. Extensive background in analyzing and improving business processes, conducting system integration, and ensuring compliance with industry regulations. Demonstrated experience in various ICT roles across Australia and Nepal, contributing to project success through technical expertise and collaboration with stakeholders.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ICT Business Analyst
Borderlesscs
06.2024 - 09.2024
- Supported business operations, live project support, and ICT documentation
- Hands-on experience with Google Cloud, AWS, and Linux OS
- Provided ICT consultation and supported technical decision-making for system improvement
Customer Service Specialist
Asylum Seeker Resource Centre
06.2023 - 05.2024
- Managed customer communications and support
- Addressed and resolved customer issues and provided expert advice
ICT Officer
Citizens Bank International Limited
01.2023 - 03.2023
- Worked with the IT department to manage system integration and VPN services
- Developed internal ICT policies and supported system testing
ICT Business Analyst
Fintech Solutions
01.2022 - 08.2022
- Analyzed business processes, identified inefficiencies, and recommended process improvements
- Managed system integration (API), testing, and ERP administration
ICT Business Analyst
Eclat Infosys Pvt. Ltd
08.2019 - 12.2021
- Conducted thorough analysis of business processes and system workflows
- Coordinated IT projects and system improvements for clients
- Managed IT documentation and provided staff training
ICT System Analyst
Sustainable Solutions Pvt. Ltd
11.2018 - 08.2019
- Provided technical support and system testing for accounting software
- Assisted in system documentation and user training
Data Specialist
CloudFactory
03.2017 - 11.2017
System Admin Assistant (Intern)
Rastriya Banijya Bank
05.2017 - 10.2017
Education
Master of Information Systems - Minor in Networks and Information Security
CQUniversity
11.2024
Bachelor's Degree - Information Management
St. Xavier’s College, Maitighar
01.2018
Skills
- Intercultural Communication
- Business Process Analysis
- System Integration (API)
- NDIS Compliance
- Cloud Computing (Google Cloud, AWS)
- System Testing & Documentation
- SSL VPN
- Sophos XG Firewall
- Python
- Bash
- Linux OS
Certification
- Website Design
- Working with Children Check (pending)
- First Aid, CPR, Manual Handling, and Medication Administration (willing to obtain)
Languages
English
Nepali
Timeline
ICT Business Analyst
Borderlesscs
06.2024 - 09.2024
Customer Service Specialist
Asylum Seeker Resource Centre
06.2023 - 05.2024
ICT Officer
Citizens Bank International Limited
01.2023 - 03.2023
ICT Business Analyst
Fintech Solutions
01.2022 - 08.2022
ICT Business Analyst
Eclat Infosys Pvt. Ltd
08.2019 - 12.2021
ICT System Analyst
Sustainable Solutions Pvt. Ltd
11.2018 - 08.2019
System Admin Assistant (Intern)
Rastriya Banijya Bank
05.2017 - 10.2017
Data Specialist
CloudFactory
03.2017 - 11.2017
Master of Information Systems - Minor in Networks and Information Security
CQUniversity
Bachelor's Degree - Information Management
St. Xavier’s College, Maitighar
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