Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rabia Hamidi

Dandenong

Summary

Dynamic manager with a proven track record at Modisha & Co, enhancing customer satisfaction scores through innovative service protocols. Skilled in team leadership and staff training, I effectively improved productivity and engagement while ensuring a safe work environment. Adept at time management and decision-making, I thrive in fast-paced settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Maryam Turkmani
12.2021 - 10.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.


Reference

Name: Maryam Turkmani

Role: Employer at Modisha & Co

Contact: 0451200418

Traffic Controller

Sadiq Wahidi
12.2023 - 08.2025
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.
  • Controlled pedestrian movements to prevent intrusion into work zones.
  • Directed traffic in construction sites to maintain safe conditions for workers and motorists.


Reference

Name: Sadiq Wahidi

Role: Employer at BBC traffic control

Contact: 0469765598

Education

Bachelor of Medical Biology - Science

Monash University
Clayton, VIC
11-2026

Cyber Security - IT Network Security

Swinburne University of Technology
Melbourne, VIC
11-2021

High School Diploma -

Dandenong
Melbourne, VIC
12-2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management

Certification

Certificate IIV on Cyber Security


Languages

Persian
Native or Bilingual
English
Full Professional

Timeline

Traffic Controller

Sadiq Wahidi
12.2023 - 08.2025

Manager

Maryam Turkmani
12.2021 - 10.2025

Bachelor of Medical Biology - Science

Monash University

Cyber Security - IT Network Security

Swinburne University of Technology

High School Diploma -

Dandenong
Rabia Hamidi