Summary

Overview

Work History

Education

Skills

Availability

Languages

Timeline

Rabia Noor

Melbourne

Summary

Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable, with a swift capacity to learn and implement new skills effectively. Committed to leveraging these strengths to drive team success and contribute meaningfully to organizational growth. A strong focus on collaboration and innovation ensures a positive impact in dynamic work environments.

Overview

years of professional experience

Work History

Shift Supervisor

KFC

01.2025 - Current

Manage cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation, with over 500 orders per shift.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Customer Service Team Member

KFC

05.2021 - 01.2025

Awarded Employee of the Month 3 times and a Colonel’s Award for demonstrating high standards of service and efficiency.
Complete over 500 cash and credit card transactions accurately using POS software.
Train new employees and delegate daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.

Crew Member

Daniel’s Donuts

11.2023 - 12.2023

This role focused on providing excellent service and ensuring the satisfaction of all customers.
Tasks included stocking and handing out pies and donuts, maintaining temperatures and rotating when necessary.
A major role was to deal with 10-15 coffee orders during breakfast/lunch peak hours and keep customers satisfied.

CERT III RETAIL

KFC – MEGT

01.2022 - 01.2023

Received additional training as part of the completion of a Certificate III in Retail, over a course of 12 months.
Trained to deal with inventory and stock checks.
Maintained store safety and kept a check on all food and health safety standards.

Education

Bachelor of Business -

Monash University

Caulfield, VIC

11-2027

VCE -

Sirius College

Broadmeadows, VIC

12-2023