Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Rabiaah Malas

Sydney,NSW

Summary

An organized and proactive student with a strong interest in pursuing a career in business administration, customer service, and office support. Known for quickly adapting to new environments, demonstrating excellent communication skills in both English and Arabic, and providing exceptional client service. Possesses a keen attention to detail, strong organizational skills, and the ability to manage multiple tasks efficiently. Eager to contribute to a professional team by applying my skills in reception, administrative assistance, and customer relations. Seeking a role where I can further develop my expertise in business operations and client-facing support. Also, I would really look forward to apply my skills and contribute to a dynamic team, while further developing my expertise in business operations and client-facing support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Worker

oregano's Lebanese caffe
Sydney, NSW
11.2024 - 02.2025
  • Greeted customers and directed them to available seating, ensuring a warm and welcoming atmosphere
  • Answered phones, took orders, and coordinated with the kitchen staff to ensure timely service
  • Assisted with general administrative tasks such as inventory management and maintaining clean customer-facing areas
  • Managed customer feedback and resolved minor complaints to improve overall customer satisfaction
  • Maintained office supplies and equipment, ensuring the workspace was organized and efficient

Restaurant Worker

Toscanini
Sydney, NSW
11.2021 - 11.2024

Customer Service & Administrative Assistant | 2021

  • Provided exceptional customer service, including answering queries, taking orders, and resolving customer concerns
  • Assisted with administrative tasks such as scheduling, managing reservations, and maintaining customer records
  • Performed general office duties such as filing, maintaining office supplies, and organizing paperwork
  • Managed cash handling duties, processed payments, and ensured accurate transaction records
  • Supported kitchen staff with food preparation and pizza-making, following food safety protocols

Education

Certificate 3 Business Administration

Granville Tafe
Granville, NSW
12-2024

Year 10 Diploma

Granville South Performing Arts High School
Guildford
12-2022

Hair And Beauty

Granville Tafe
Granville, NSW
07-2022

Skills

  • Office administration
  • Inventory management
  • Time management
  • Team leadership: inspiring and motivating teams to achieve goals while maintaining productivity and morale
  • Bilingual Communication: Fluent in English and Arabic, enabling effective communication with a diverse client base
  • Customer Service Excellence: Proven ability to manage client inquiries, and ensure satisfaction in a professional manner
  • Reception and Office Support: Skilled in answering calls, scheduling appointments, managing front-office tasks, and providing general administrative assistance
  • Organization and time management: Strong ability to multitask, prioritize, and meet deadlines in fast-paced environments
  • Technology Proficiency: Competent in using office software (MS Office Suite, Google Workspace), and general office equipment
  • Problem-solving: Able to identify issues and develop practical solutions to ensure smooth operations
  • Attention to Detail: Accuracy in handling tasks such as scheduling, data entry, and customer transactions
  • Focused on further developing skills in office operations, client relations, and administrative support

Affiliations

  • I actively engage in a variety of extracurricular activities that help me develop a diverse skill set.
  • Studying Certificate III in Business Administration, gaining foundational skills in office management, scheduling, and customer service.

Languages

English
Full Professional
Arabic
Professional

Certification

  • Customer Service Excellence: Experience in delivering high-quality customer service through roles at restaurants and cafes, refining communication and problem-solving skills.
  • Organizational Skills: Proven ability to stay organized and manage multiple tasks simultaneously, ensuring efficient office operations and meeting deadlines.

Timeline

Restaurant Worker

oregano's Lebanese caffe
11.2024 - 02.2025

Restaurant Worker

Toscanini
11.2021 - 11.2024

Certificate 3 Business Administration

Granville Tafe

Year 10 Diploma

Granville South Performing Arts High School

Hair And Beauty

Granville Tafe
Rabiaah Malas