Rabin Basel
Summary
Proven leader in the hospitality sector, adept at operations management and team motivation, with a track record of enhancing customer engagement at Ceviche (Bay Window Restaurant). Excelled in recruitment and menu development, significantly improving service quality and efficiency. Skilled in POS system operation and supervisory practices, consistently achieving positive outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Ceviche (Bay Window Restaurant)
05.2022 - Current
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
Restaurant Manager
Phillliez Restaurant
05.2021 - 02.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Line Cook
Ocean Food
03.2019 - 02.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Guest Relation Officer
Luna Park Sydney
10.2018 - 02.2019
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Maintained consistent positive customer feedback.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Greeted guests upon arrival and offered assistance.
Housekeeping Supervisor
The Oberoi New Delhi
01.2015 - 12.2015
- Communicated repair needs to maintenance staff.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Masters of Enterprise Resource Planning System - Management Information Systems
Victoria University
Sydney, NSW03.2021
Bachelor of Hotel Management - Hospitality
Himachal Pradesh University
Shimla-India01.2015
Skills
- Recruitment
- Menu development
- Operations Management
- Customer Engagement
- Food Service Background
- Point of Sale (POS) system operation
- Recipes and menu planning
- Supervisory skills
- Shift Management
- Team Management
Languages
English
Professional Working
Hindi
Limited Working
Nepali
Native or Bilingual
Timeline
Restaurant Manager
Ceviche (Bay Window Restaurant)
05.2022 - Current
Restaurant Manager
Phillliez Restaurant
05.2021 - 02.2022
Line Cook
Ocean Food
03.2019 - 02.2020
Guest Relation Officer
Luna Park Sydney
10.2018 - 02.2019
Housekeeping Supervisor
The Oberoi New Delhi
01.2015 - 12.2015
Masters of Enterprise Resource Planning System - Management Information Systems
Victoria University
Bachelor of Hotel Management - Hospitality
Himachal Pradesh University
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