Rabin Bhandari
26 Hawthron Drive, Kingston,Tasmania
Summary
Detail-oriented ICT Systems Test Engineer with a Bachelor of Information Technology and positive ACS skills assessment. Ten months of experience in IT help desk and quality assurance in a high-volume electronics repair environment. Expertise in diagnosing hardware/software issues, performing functional and regression testing, and documenting defects to enhance system reliability.
Overview
8
8
years of professional experience
Work History
IT Help Desk and Test Engineer
OZ Repairs(The Gorkha Holdings Group Pty Ltd)
Hobart, Tasmania
06.2025 - Current
- Delivered frontline customer support and technical assistance, enhancing user satisfaction.
- Troubleshot, diagnosed, tested, and resolved hardware, software, and network issues to minimize downtime.
- Assisted customers with internet, email, operating systems, and security configurations.
- Conducted user training and guided customers on safe device usage and best IT practices to improve overall security awareness.
Manager, Sales and Customer Support
Metco Petroleum
Merimbula, NSW
12.2022 - 08.2025
- Managed customer support team to address client inquiries and resolve issues.
- Oversaw daily operations to ensure efficient workflow in the department.
- Ensured compliance with company policies, procedures and guidelines related to sales activities.
Cleaner
Dimeo
Sydney
04.2018 - 12.2022
- Maintained cleanliness and sanitation in assigned areas, ensuring compliance with Dimeo standards.
- Maintained cleanliness of office spaces and common areas for Dimeo employees.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
- Operated cleaning equipment to achieve thorough surface cleaning and meet quality standards.
- Prepared cleaning solutions according to safety guidelines for various surfaces.
Education
ACS Professional Year Program -
Queensland International Business Academy
Canberra, ACT05-2024
Bachelor of Information Technology -
Kent Institute Australia
11-2021
Diploma And Advanced Diploma of Information Technology -
Australia Institute of Business And Technology
Sydney, NSW07-2020
High School Degree - Physics Math, Computer And Chemistry
Reliance International Academy
Kathmandu ,Nepal07-2017
School Leaving Certificate - School
Siddhartha Vanasthali Institute
Kathmandu, Nepal06-2015
Skills
- Automated testing
- API testing
- Performance testing
- Test case design
- Unit testing
- Bug tracking tools
- Test documentation
- Software installation
- Hardware troubleshooting
- Troubleshooting skills
- CRM
- Electrical powertrain testing
- Technical communication skills
- Communication skills
Timeline
IT Help Desk and Test Engineer
OZ Repairs(The Gorkha Holdings Group Pty Ltd)
06.2025 - Current
Manager, Sales and Customer Support
Metco Petroleum
12.2022 - 08.2025
Cleaner
Dimeo
04.2018 - 12.2022
ACS Professional Year Program -
Queensland International Business Academy
Bachelor of Information Technology -
Kent Institute Australia
Diploma And Advanced Diploma of Information Technology -
Australia Institute of Business And Technology
High School Degree - Physics Math, Computer And Chemistry
Reliance International Academy
School Leaving Certificate - School
Siddhartha Vanasthali Institute