Rabin Mainali
Belconnen
Summary
Dynamic leader with proven expertise in inventory control and exceptional customer service, honed at Royal Canberra Golf Club. Excelled in staff management, driving team towards excellence in operations. Implemented innovative promotions, enhancing customer satisfaction and engagement. Skilled in complaint resolution and regulatory compliance, significantly boosting operational efficiency.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Royal Canberra Golf Club
10.2021 - Current
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Operation Manager
Rap N Roll
08.2016 - 04.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Room Service Supervisor
The Andaman, a Luxury Collection Resort, Langkawi
01.2014 - 02.2016
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Master of Networking -
Melbourne Institute of Technology
Sydney, NSW06-2020
Master of Hospitality Management -
Blue Mountain Int'l Hotel Management School
Sydney, NSW06-2018
Skills
- Inventory control and record keeping
- Regulatory compliance
- Resource allocation
- Customer-oriented
- Purchasing and cost control
- Promotions planning
- Staff management
- Complaint resolution
- Shift management
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Getting involved in local advocacy groups to promote positive change in the community
- Outdoor Recreation
- I like trying new recipes and food trends
Timeline
Restaurant Manager
Royal Canberra Golf Club
10.2021 - Current
Operation Manager
Rap N Roll
08.2016 - 04.2021
Room Service Supervisor
The Andaman, a Luxury Collection Resort, Langkawi
01.2014 - 02.2016
Master of Networking -
Melbourne Institute of Technology
Master of Hospitality Management -
Blue Mountain Int'l Hotel Management School
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