Rabina Shrestha
Chippendale,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
Mezzapica Cafe
Leichhardht
03.2023 - Current
- Utilized POS system to receive and process customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Described menu items to customers and suggested appealing products.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Ordered and received supplies to restock beverage items.
Assistant Server
La Disfida
Haberfield
03.2023 - Current
- Assisted other servers with table bussing and resetting tables as needed.
- Carried food orders to specific restaurant tables and served guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Cleared dishes after courses for prompt table maintenance.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted with cashiering duties when needed.
Sales Coordinator
Family business
Kathmandu, Nepal
05.2022 - 02.2023
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Trained, managed and motivated employees to promote professional skill development.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Improved profitability and pipeline with multiple marketing channels and sales strategies.
Grocery Clerk
Kirk Market
George Town , Grand Cayman
03.2021 - 11.2022
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Greeted customers promptly and responded to questions.
- Placed orders for new inventory from vendors based on sales trends or customer demand.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Front End Associate
Domino's Pizzs
George Town, Grand Cayman
05.2018 - 02.2020
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Answered incoming calls promptly, providing accurate information about products and services.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Quality control and food safety
- Prepare dough and make pizza and other available on menu according to orders in recorded time
F&B Server
Mountain hotel
Kathmandu , Nepal
03.2016 - 06.2017
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Delivered food to tables, ensured correct food was served to each customer, and checked back with customers to ensure satisfaction.
- Assisted other servers with table maintenance such as refilling water glasses or clearing dishes when needed.
- Took orders accurately and entered them into the point-of-sale system in a timely manner.
F&B Server
Manang Hotel
Kathmandu, Nepal
06.2014 - 02.2016
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Filled condiments and napkin containers during slack periods.
Education
Business Studies - Business Administration And Management
Lincoln College
Kathmandu, Nepal09-2016
Skills
- Ordering Procedures
- Up-Selling
- Opening and Closing Duties
- Cash Handling
Certification
- Bachelor in Business and Accounting
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
Timeline
Barista
Mezzapica Cafe
03.2023 - Current
Assistant Server
La Disfida
03.2023 - Current
Sales Coordinator
Family business
05.2022 - 02.2023
Grocery Clerk
Kirk Market
03.2021 - 11.2022
Front End Associate
Domino's Pizzs
05.2018 - 02.2020
F&B Server
Mountain hotel
03.2016 - 06.2017
F&B Server
Manang Hotel
06.2014 - 02.2016
Business Studies - Business Administration And Management
Lincoln College
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