Rabina Thapa
Toowong,QLD
Summary
Proven performer in the hospitality sector, adept at enhancing guest experiences and operational efficiency, notably with Global Hospitality Solution. Excelled in stress tolerance and teamwork, achieving significant improvements in productivity and guest satisfaction. Skilled in hospitality knowledge and communication, consistently meeting occupancy goals and service standards. Customer-focused housekeeper with issue resolution experience and knowledge of safety procedures. Bilingual and personable with "can-do" attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Room Attendant
Global Hospitality Solution
Brisbane, QLD
12.2022 - Current
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Increased overall efficiency by cross-training in other departments as needed during peak seasons or staffing shortages, improving team collaboration efforts throughout the hotel operation process.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Streamlined communication with supervisors through regular reporting on room status updates, allowing for more effective scheduling adjustments when necessary.
- Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
Waitress
Indian Mehfil Taringa
Brisbane, QLD
02.2023 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Community Service -
Stott's Colleges
Brisbane, QLD+2 - Bussiness Studies
Shree Panchamuni Dev Secondary School
Shuklagandaki, Nepal2019
Schooling -
Shree Min Secondary School
Myagde, Nepal2017
Skills
- Teamwork
- Work Prioritization
- Professional Appearance
- Hospitality knowledge
- Stress Tolerance
- Good communication
- Guest Relations
Certification
- Just completed my 136 hours placement in Portofino hamilton Aged Care (Vacenti) and waiting for my official certificate to arrive in certificate III in individual support (Ageing and Disability) from Australia Wide Training Institude.
- Certified Barista
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Additional Information
Manpreet Kaur ( Manager at Indian Mehfil Taringa )
Contact: 0421603164, manughuman9501@gmail.com
Sumita Lamichhane ( Site manager at Global Hospitality Solution )
Contact: 0415311722, sumitalamichhane36@gmail.com
Timeline
Waitress
Indian Mehfil Taringa
02.2023 - 07.2023
Room Attendant
Global Hospitality Solution
12.2022 - Current
Bachelor of Community Service -
Stott's Colleges
+2 - Bussiness Studies
Shree Panchamuni Dev Secondary School
Schooling -
Shree Min Secondary School