Rabita Chaudhary
Canberra
Summary
12 years of customer service experience.
Retail professional with extensive experience in managing sales teams and driving business growth. Known for strong focus on team collaboration and achieving results amidst changing retail environments. Possesses expertise in customer relations and inventory management, with reputation for reliability and adaptability.
Customer-focused, visionary-thinking Retail Manager with over 2 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with [Software]. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
David Jones
06.2023 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
Barista
Thelma And Louise
01.2021 - Current
- Recommended products based on solid understanding of individual customer needs and preferences
- Maintained supply levels in counter and customer areas to meet typical demands
- Educated coworkers and customers about new products
- Controlled line and crowd with quick, efficient service
- Work as customer service in Woolworth dee why NSW
Restaurant Manager
Rashays Casual Dining
05.2016 - 04.2021
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Achieved highest employee retention rate in region
- Managed 25-person team of cooks and back of house staff for high-end dining restaurant
Cafe Manager
Coffee Club Cafe
07.2013 - 02.2019
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Secured daily cash by verifying totals and making nightly deposits
- Responded to emergencies with calm approach, including events occurring outside business hours
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed
- Supported customers with unique dietary challenges with customizable menu offerings
Education
Diploma of Hospitality Management - Hospitality Management
Australian Institute of Technology And Education
Sydney, NSW09-2024
Science Education
Australian Catholic University
Sydney, NSW03-2014
Skills
- Food Preparation and Safety
- Planning and Coordination
- Critical thinking
- Customer service
- Retail operations
- Sales expertise
- Management
- Decision-making
- Cash handling
- Store opening and closing
- Upselling strategies
- Sales team leadership
- Promotions and specials
- Brand awareness
Certification
- Responsible Service of Alcohol
- Food and Safety Certification
- The Challenger Sale Training Course Certificate – Corporate Executive Board (CEB).
- ServSafe Food Handler's Certification
- First Aid Certification
Timeline
Retail Sales Manager
David Jones
06.2023 - Current
Barista
Thelma And Louise
01.2021 - Current
Restaurant Manager
Rashays Casual Dining
05.2016 - 04.2021
Cafe Manager
Coffee Club Cafe
07.2013 - 02.2019
Diploma of Hospitality Management - Hospitality Management
Australian Institute of Technology And Education
Science Education
Australian Catholic University
Similar Profiles
Ankur KatochAnkur Katoch
ASSISTANT STORE MANAGER /Retail Store Manager at David JonesASSISTANT STORE MANAGER /Retail Store Manager at David Jones
Abbey BarlowAbbey Barlow
Events Assistant (Work Experience) at David JonesEvents Assistant (Work Experience) at David Jones
Nathalia VasquesNathalia Vasques
Beauty Consultant at David JonesBeauty Consultant at David Jones