Rabiya Ahmed
Burnside Heights,Victoria
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Credit Officer
Recoveries Corp.
Melbourne, Victoria
08.2022 - Current
- Currently working with AGL as a Case Manager in a Revenue Leakage Campaign.
- Oversaw debt collection activities with monthly reports on collections and aged debtors.
- Coordinated escalation of collections activities to include legal action and debt collection notifications.
- Review and process account disconnections for non-payment / reconnection.
- Determined aged accounts and prepared letters to facilitate debt collections.
- Ensure all administrative duties have been actioned.
- SAP, excel experience with reporting to support collection goals
- Collected and reported on data from automated collection systems.
- Managed payment schedules, account-related inquiries, and late payment collections. collection
- Avoided future issues by creating trusting relationships with debtors.
- Inbound and Outbound calls across residential and business customer bases whilst adhering to collections procedure and policy guidelines.
Business Support Officer
Statewide Health and Human Services
Melbourne, Victoria
03.2022 - 08.2022
- Kept team in consistent business rhythm, preventing unnecessary delays and process bottlenecks.
- Enabled strong and consistent team sales with organized schedules and materials.
- Supported operations teams with specific administrative management, processing vital documentation.
- Backed up operations teams with skilled administrative management, smoothly handling all paperwork requirements.
- Provided support, direction and resources to reach established business goals.
- Provided targeted resolutions to complex departmental conflicts, utilizing critical thinking and collaborative problem-solving.
- Maintained accurate financial records, inputting new invoices and payments with [Software].
Admin Officer
Plus Accountant Pty.Ltd
02.2020 - 12.2021
- Provide administrative support to the CEO and tax department in a manner that optimizes efficiency, resources, and client satisfaction
- Process and assemble tax returns, extensions and estimates
- Prepare tax organizers and engagement letters in accordance with firm’s policies and procedures
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Supervised subordinate staff in carrying out daily duties and activities.
- Managed training programs designed to improve customer service skills among staff members.
- Prepare correspondence, proofread and format documents using Microsoft Word
- Assist in maintaining databases, spreadsheets, project trackers etc
- To be current and accurate
- Work collaboratively to provide overflow and backup support for other team members
Education
Certificate IV - Business Administration And Management
Tafe
Bachelors of Business -
RIT
IslamabadSkills
- CRM 7
- Excel
- Microsoft Suites
- Documentation Management
- Documentation Review
- Portfolio Management
- Customer Relations
- Credit Analysis
- Documentation Preparation
- Data Interpretation
- Risk Assessment
- Document Evaluations
- Compliance Reviews
- Financial Statement Review
References
References available upon request.
Timeline
Credit Officer
Recoveries Corp.
08.2022 - Current
Business Support Officer
Statewide Health and Human Services
03.2022 - 08.2022
Admin Officer
Plus Accountant Pty.Ltd
02.2020 - 12.2021
Certificate IV - Business Administration And Management
Tafe
Bachelors of Business -
RIT
Similar Profiles
Mataniu PapaliiMataniu Papalii
Collections Agent at Recoveries CorpCollections Agent at Recoveries Corp
SANJANA RAMESH BABUSANJANA RAMESH BABU
Collections Officer at Recoveries corp – CBACollections Officer at Recoveries corp – CBA
Archna ChandArchna Chand
Quality Assurance Team Leader at Recoveries CorpQuality Assurance Team Leader at Recoveries Corp
Song Thai NgoSong Thai Ngo
Store Clerk at TSGStore Clerk at TSG
Jayathry GunaratneJayathry Gunaratne
NA at UN, Human Rights and Multilateral Affairs Division, Ministry of Foreign Affairs, Sri LankaNA at UN, Human Rights and Multilateral Affairs Division, Ministry of Foreign Affairs, Sri Lanka