Rachel Koschzek
Karratha,WA
Summary
High-energy, safety focused individual with critical thinking, attention to detail, and a demonstrated ability to adapt to changing environments, gained throughout extensive and varied work experience. Hard-working, reliable and dedicated to promoting a positive work environment. Proven ability to work well autonomously and as a part of a team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Trade Assistant
KBSS Engineering
06.2023 - Current
- Experience following direction and assisting various tradesmen on site at Karratha Gas Plant, Parker Point and within the workshop.
- Adherence to the highest standards of safety policies and procedures across all sites
- Experience working on high risk sites, utilising various risk assessment/management tools such as Take 5's, Stepback 5x5's, JHA's and more
- Required to use excellent communication skills to maintain positive communication with coworkers, supervisors and other work crews
- Operating hand tools safely and efficiently
- Completing surface prep to ST2/ST3 standards and applying protective coatings to arrest corrosion to the satisfaction of Level 3 NACE Inspectors
Office Administrator
Karratha Machinery Hire
11.2022 - Current
- Interacted with customers by phone, email or in-person to provide information on services, sales quotes, and more.
- Actively participated in toolboxes to discuss potential hazards, safe work practices and risk minimization.
- Assist in conducting Risk Assessments and performing Hygiene Checks on equipment prior to hire.
- Assisting in implementing a yard traffic management plan.
- Ensuring First Aid supplies are in stocked and in date to industry standards, as well as stocking office consumables
- Conducted job safety analysis and personal protective equipment analysis to identify hazards for elimination and select proper safety equipment to protect employees from hazards of job.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Supported General Manager with proactive correspondence management, document coordination and customer relations.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Customer Service Officer/Office Administrator
Followmont Transport
01.2022 - 08.2022
- Adhered to and assisted in monitoring compliance with established safety standards in the warehouse.
- Adhered to and assisted in monitoring compliance with an established yard traffic management plan.
- Assisted large volume of customers daily with positive attitude and focus on customer satisfaction.
- Actively participated in toolboxes to discuss potential hazards, safe work practices and risk minimization.
- Recognized, documented and advised on removal of hazards.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Delivery Driver/Warehouse Storeperson
Coopers North Queensland Freight Services
06.2021 - 12.2021
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Adhered to and monitored compliance with yard traffic management plan.
- Actively participated in toolboxes to discuss potential hazards, safe work practices and risk minimization.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Fostered positive working relationships with regular customers.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Machinery Operator
Karawa Farms
06.2015 - 12.2020
- Complied with company and OSHA safety rules and regulations.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Observed site safety rules to maximize protections for team members and equipment.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
- Removed rocks and prepared soil for planting.
- Used grease guns and oil cans to lubricate and adjust farm equipment.
- Performed Any Adhoc Farm Hand Duties Required Including Manual Labour
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
Health Care Assistant
Eden Gardens
03.2018 - 01.2020
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Transported patients between rooms and appointments or testing locations.
- Assessed risks and hazards prior to engaging in any activities with patients.
- Utilised safe work practices in every aspect of the role.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and advanced dementia.
- Maintained best-in-class standards for individualized care in large units by continuously checking in with patients and families and quickly providing care.
Customer Service Representative Team Lead
Lordco Auto Parts
03.2016 - 08.2016
- Represented company in the field by visiting customers and providing outstanding face-to-face customer service
- Actively participated in toolboxes to discuss potential hazards, safe work practices and risk minimization.
- Adhered safely to traffic management plan of each individual business visited.
- Adhered to and monitored the proper use of PPE within our warehouse as well as those visited.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Team Leader/Shift Supervisor
McDonald's Canada
12.2010 - 06.2015
- Maximized efficiency and safety by removing safety hazards and debris from work areas.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Stayed up to date on current and proposed changes to food safety standards and assisted in maintaining all internal SOPs, training documentation and records.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Skills
- Dedication to Health and Safety in the Workplace
- Hardworking and Reliable
- Over 1yrs Experience on Woodside Asset
- Willing and Able to Learn New Skills Quickly and Effectively on Job
- Works Well Autonomously and within a Team
- Outstanding Interpersonal Skills
- Outstanding Time Management and Organizational Skills
- Highly Developed Written and Verbal Communication Skills
Certification
- HR-B License
- First Aid & CPR
- White Card
- Confined Space
- Working at Heights
- Gas Testing
- High Risk Forklift License
- RTIO Inducted
- ISI Inducted
- First Attack Firefighting
Timeline
Trade Assistant
KBSS Engineering
06.2023 - Current
Office Administrator
Karratha Machinery Hire
11.2022 - Current
Customer Service Officer/Office Administrator
Followmont Transport
01.2022 - 08.2022
Delivery Driver/Warehouse Storeperson
Coopers North Queensland Freight Services
06.2021 - 12.2021
Health Care Assistant
Eden Gardens
03.2018 - 01.2020
Customer Service Representative Team Lead
Lordco Auto Parts
03.2016 - 08.2016
Machinery Operator
Karawa Farms
06.2015 - 12.2020
Team Leader/Shift Supervisor
McDonald's Canada
12.2010 - 06.2015
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