Rachael Allen
Canberra,ACT
Summary
i am currently enrolled in my CERTIV in Alcohol and other Drugs and am looking pursue a career as a case manager with my background and experience in the roles with in the ACT on a part time basis, In my pervious roles i am able to demonstrate knowledge of client needs from all different diversities and backgrounds and believe with my experience in employment and personal day to day life i would be a great asset to the industry, i am willing to undertake any training necessary and have my current ACT drivers license and WWVP check. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Case Manager
Oasis Youth Housing Support Program
03.2024 - Current
- Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Identified community resources for clients, connecting them with essential services such as housing, healthcare, and employment opportunities.
- Improved client outcomes by conducting comprehensive assessments and developing individualized case plans.
- Enhanced client satisfaction through timely follow-ups and consistent communication, addressing concerns and providing support.
- Developed strong relationships with community partners to enhance service offerings available to clients.
- Maintained confidentiality of sensitive client information in accordance with HIPAA guidelines and agency policies.
- Increased efficiency in the intake process by creating streamlined documentation templates for new client files.
- Advocated on behalf of clients during court proceedings, presenting well-researched recommendations for appropriate interventions or services.
- Provided crisis intervention support when necessary, deescalating tense situations and connecting clients with appropriate resources for assistance.
- Organized community outreach programs to raise awareness about available support services.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
DES Case Manager
Salvation Army
01.2023 - 03.2024
- Improved clients' understanding of job search and interview techniques to help individuals find employment.
- Conducted interviews and assessments to determine client skills and barriers for employment.
- Placed individuals in jobs based on skills, abilities and interests.
- Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Employment Consultant
MBC Employment
02.2019 - 04.2020
- Improved clients' understanding of job search and interview techniques to help individuals find employment.
- Conducted interviews and assessments to determine client skills and barriers for employment.
- Placed individuals in jobs based on skills, abilities and interests.
- Developed job leads with local companies and organizations.
- Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
- Trained and guided staff to improve productivity and increase successful placements.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
Office Manager/Accountant
Capital Waste Soultions
09.2016 - 01.2019
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coded and entered daily invoices with in-house accounting software.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sales Consultant
ACTEWAGL
06.2014 - 07.2016
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Handled credit and debit card payment processing to complete purchasing experience.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Created successful strategies to develop and expand customer sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education
CERT IV - Alcohol And Other Drugs
UPSKILLED
Online2023
Certificate III - Community Services
Leap Training
Canberra, ACT2017
Certificate III - Retail
Leap Training
Online2016
Year 11
Lake Tuggeranong College
Tuggeranong, ACT12.2011
Yr10
Lanyon High School
Conder, ACT12.2010
Skills
- Strategic Planning
- Database Maintenance
- Planning Skills
- Reviewing Cases
- Monthly Reporting
- Role Modeling
- Employment Matching
- Case Management
- Care Planning
- Client Needs Assessment
- Goal Setting
- Referral Coordination
- Community Resources
- Email and Telephone Etiquette
- Annual Case Reviews
- Positive Attitude
- Problem-Solving
- Decision-Making
Languages
English
Native/ Bilingual
Timeline
Case Manager
Oasis Youth Housing Support Program
03.2024 - Current
DES Case Manager
Salvation Army
01.2023 - 03.2024
Employment Consultant
MBC Employment
02.2019 - 04.2020
Office Manager/Accountant
Capital Waste Soultions
09.2016 - 01.2019
Sales Consultant
ACTEWAGL
06.2014 - 07.2016
CERT IV - Alcohol And Other Drugs
UPSKILLED
Certificate III - Community Services
Leap Training
Certificate III - Retail
Leap Training
Year 11
Lake Tuggeranong College
Yr10
Lanyon High School
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