Rachael Austin
Underwood
Summary
With a proven track record at Mater Pathology, I excel in teamwork and collaboration, enhancing productivity and quality standards. My expertise in Good Laboratory Practices and mentoring has helped improve patient care and fostered a positive, safe work environment. I adeptly balance multiple priorities, ensuring efficient workflow and exceptional patient care outcomes.
Overview
16
16
years of professional experience
Work History
CSR Scientific Assistant
Mater Pathology
2009.01 - Current
- Contributed to the overall success of the department by consistently meeting productivity goals without sacrificing quality standards.
- Reduced turnaround time for test results by efficiently prioritizing and organizing workload.
- Optimized communication with clinical teams by promptly responding to inquiries regarding specimen status or results.
- Demonstrated adaptability by taking on additional responsibilities during periods of limited staffing or increased workload.
- Assisted in training junior staff members on proper techniques and best practices for pathology procedures.
- Ensured patient safety, adhering to strict laboratory protocols and guidelines for specimen handling.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
CSR Team Leader
Mater Pathology
2023.02 - 2024.06
- Offered advice and assistance to team members, paying attention to special needs or wants.
- Provided comprehensive training for new team members.
- Provided safety inductions for new team members, as well as provided yearly reviews for existing teams to ensure continued compliance with safety requirements
- Conducted monthly SAP audits and attended month safety meeting as the department Safety Officer
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
- Ensured seamless workflow within the laboratory, prioritizing tasks according to urgency and importance.
- Consistently demonstrated a strong work ethic, reliability, and dedication to providing exceptional support within the pathology lab environment.
- Contributed to the timely delivery of patient results by promptly completing paperwork and entering data into the laboratory information system.
- Demonstrated flexibility in adapting to changing workloads or priorities, consistently meeting deadlines without sacrificing quality or attention to detail.
Petroleum Laboratory Technician
ALMC
2008.02 - 2009.01
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Trained new associates in laboratory procedures and standards.
Education
Bachelor of Applied Science - Medical And Applied Biotechnology
Charles Sturt University
Wagga Wagga, NSWCertificate III - Information Technology
TAFE Queensland
Mooloolaba, QLDSkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Documentation And Reporting
- Mentoring
- Safety processes and procedures
- Staff education and training
- Problem-solving abilities
- Multitasking Abilities
- Good Laboratory Practices (GLP)
- Data Entry
- Staff Training
Timeline
CSR Team Leader
Mater Pathology
2023.02 - 2024.06
CSR Scientific Assistant
Mater Pathology
2009.01 - Current
Petroleum Laboratory Technician
ALMC
2008.02 - 2009.01
Bachelor of Applied Science - Medical And Applied Biotechnology
Charles Sturt University
Certificate III - Information Technology
TAFE Queensland
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