Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Bonnici

Brompton, SA,SA

Summary

Dynamic compliance and payroll management professional with extensive experience at Woolworths Supermarket. Proven track record in enhancing regulatory compliance and streamlining payroll processes, resulting in improved accuracy and efficiency. Skilled in cash management and fostering teamwork, while promoting a culture of continuous improvement and customer satisfaction.

Overview

20
20
years of professional experience

Work History

Store Services Compliance Officer

Woolworths Supermarket
02.2016 - Current
  • Ensured transparent operations by managing communication with management.
  • Assisted with internal audits to confirm compliance with applicable company policies.
  • Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
  • Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
  • Spearheaded investigations into potential violations, promptly addressing issues to maintain company policies and legal requirements .
  • Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
  • Enhanced decision-making, providing senior management with detailed compliance risk assessments and recommendations.
  • Boosted staff compliance awareness with creation and delivery of engaging training.
  • Identified gaps in existing compliance processes and recommended updates.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Reviewed time records for Number employees to verify accuracy of information.
  • Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
  • Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
  • Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
  • Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.
  • Managed daily cash handling operations, ensuring accurate accounting records were maintained.
  • Implemented loss prevention strategies to minimize shrinkage and protect store assets.
  • Facilitated open communication among staff members to promote a positive work environment characterized by teamwork and collaboration.
  • Conducted regular audits of store procedures, ensuring compliance with company policies and regulations.
  • Enhanced customer satisfaction by efficiently addressing and resolving store-related concerns.
  • Assisted in staff training and development, improving overall productivity and performance.
  • Trained personnel on security best practices, protocols and procedures.

Store Services Officer

Woolworths Supermarket
01.2014 - 02.2016
  • Implemented loss prevention strategies to minimize shrinkage and protect store assets.
  • Managed daily cash handling operations, ensuring accurate accounting records were maintained.
  • Participated in ongoing professional development opportunities aimed at staying current with best practices.
  • Facilitated open communication among staff members to promote a positive work environment characterized by teamwork and collaboration.

Store Service Assistant

Woolworths Supermarket
01.2012 - 01.2014
  • Enhanced pricing accuracy by diligently monitoring and updating price changes on a daily basis.
  • Managed daily cash handling operations, ensuring accurate accounting records were maintained.

Customer Service Cashier

Woolworths Supermarket
04.2005 - 01.2012
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Education

Bachelor Of Economics - Economics

University of Adelaide
Adelaide, SA

Skills

  • Compliance reviews
  • Payroll Management
  • Cash Management
  • Pricing Integrity

Timeline

Store Services Compliance Officer

Woolworths Supermarket
02.2016 - Current

Store Services Officer

Woolworths Supermarket
01.2014 - 02.2016

Store Service Assistant

Woolworths Supermarket
01.2012 - 01.2014

Customer Service Cashier

Woolworths Supermarket
04.2005 - 01.2012

Bachelor Of Economics - Economics

University of Adelaide

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Rachael Bonnici