Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Cavanagh

Tangambalanga,VIC

Summary


Retail Assistant Manager with 9 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Petstock
08.2016 - Current
  • Lead a team of staff to help deliver a high standard of customer service and product knowledge.
  • Trained and mentored staff to enhance skills and improve team productivity.
  • Implemented inventory management processes that reduced stock discrepancies.
  • Developed staff schedules optimizing coverage during peak hours to enhance service delivery.
  • Analyzed sales data to identify trends, informing strategic merchandising decisions.
  • Coordinated promotional events to boost customer engagement and drive foot traffic.
  • Ensured compliance with company policies and procedures, fostering a safe work environment.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Assisted store manager in meeting standards for customer service and quality.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
  • Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
  • Optimized store displays and appearance via strategic merchandising.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Mentored staff in operational procedures, fostering a collaborative and efficient work environment.
  • Supervised daily operations to ensure efficient store performance and customer satisfaction.

Education

No Degree - Animal Studies

Wodonga Tafe
Wodonga
09-2011

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • POS systems
  • Store opening and closing
  • Attention to detail
  • Customer service management

Timeline

Assistant Store Manager

Petstock
08.2016 - Current

No Degree - Animal Studies

Wodonga Tafe

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Rachael Cavanagh