Rachael Chapman
Bondi,NSW
Summary
Hardworking Customer Service Representative with 9 years of experience working with Hillarys Blinds and bar staff background as well as horitcultural and warehouse experience I'm physically fit with a flexible schedule and a strong attention to detail, ready to apply previous experience to challenging new position. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.
Overview
16
16
years of professional experience
Work History
Recruitment Consultant
Halo Recruit
06.2021 - 11.2023
- Operated and maintained applicant tracking and candidate management systems.
- Hired employees and initiated new hire paperwork process.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
- Identified and sourced qualified candidates for open positions to meet organizational needs.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
- Coordinated and scheduled interviews for candidates
- Screened and interviewed candidates to evaluate potential employees' qualifications.
- Assessed and recommended top candidates to hiring managers to provide qualified employees to fill open positions.
Picker & Packer
Linfox
08.2020 - 05.2021
- Picked and packed order items using a powered pallet truck
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Safely and securely loaded items to prevent damage during transport.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Planter, Picker & Packer
Covino Farms
09.2019 - 07.2020
- Picking and packing orders
- Dispatching orders daily
- Unloading trucks, shipments and containers
- Pallet wrapping
- Stock take and shelf replenishment
- Monitoring low stock levels and reporting
- General warehouse housekeeping
- Working in cold room
- Working outside planting and picking orders
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Removed items from shelves or storage bins and scanned tags.
- Pulled orders quickly to maintain demanding productivity goals.
- Moved boxes and organised aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Printed labels, packaged boxes and loaded into outbound containers.
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Specialist Products Technical Team
Hillarys Blinds
06.2013 - 06.2019
- Contacting customer to ensure their order has been placed correctly and confirming all details.
- Using excel on a daily basis throughout the day logging details of customer's order details and keeping up to date on the workload.
- Problem solving.
- Responding to customers and advisor emails.
- Assisting with the training and induction of new staff.
- Running reports such as stuck idocs and new orders.
- Dealing with incoming enquiries via telephone and email.
- Liaising with tradesmen and consumers.
- The preparation and booking of various meetings including co-ordinating diaries and travel arrangements.
- Management of large client and supplier databases.
- Placing stationery orders and stock control.
- Processing and managing payment schedules.
- Maintenance of customer records in both hard and electronic formats as required.
- Liaison and management of relationships opposite both internal and external teams.
- Complaints handling.
- Franking and management of mail.
- Arranging couriers and despatch of goods.
- Support of other team members.
- General office duties including; photocopying, filing, outgoing mail, Working to shift patterns.
Bar Staff/ Waitress
Chesterfield Arms
05.2016 - 12.2017
- Shift working patterns.
- NVQ Customer Service level.
- Stock check and stock maintenance.
- Money handling and cash audits.
- Working to shift patterns.
- Money handling.
- Stock maintenance and stock checking.
- Dealing with customers.
- Accepting deliveries
- Adhering to health and safety requirements
- Stock maintenance and stock checking.
- Dealing with customers
- Adhering to health and safety requirements.
Customer Service Representative
Hillary's Blinds
04.2009 - 06.2013
- Dealing with incoming and outbound enquiries from customers, via email and telephone in team environment in line with department KPI’s and individual IPM’s
- Liaising with production staff and advisors
- Dealing with advisor queries raising replacement orders
- Problem solving
- Logging and maintaining customer issues through customer database
- Completing customer research as and when necessary
- Assisting general administration tasks
- Running reports such as stuck idocs and checking curtain orders and digital blinds
- Sending order to suppliers and following orders through till the end
- Responding to customers emails i.e. Web customers, blinds supermarket customer, Hillary's customers and advisor emails
- Working through Hillary's account manager’s inbox
Customer Service Representative
Experian
02.2008 - 04.2009
- Dealing with customer accounts and login details.
- Upselling the brand to retain customer loyalty.
- Assisting the Sales Team with documentation in relation to sales accounts.
- Attending sales teams meetings and being a key part of the sales team.
- Retaining and cancelling accounts.
- Dealing with any type of problems customers may be having with the website.
- Escalation calls.
- Giving general information regarding Experian.
Education
G.C.S.E -
The Gedling School
United Kingdom England05.2005
Timeline
Recruitment Consultant
Halo Recruit
06.2021 - 11.2023
Picker & Packer
Linfox
08.2020 - 05.2021
Planter, Picker & Packer
Covino Farms
09.2019 - 07.2020
Bar Staff/ Waitress
Chesterfield Arms
05.2016 - 12.2017
Specialist Products Technical Team
Hillarys Blinds
06.2013 - 06.2019
Customer Service Representative
Hillary's Blinds
04.2009 - 06.2013
Customer Service Representative
Experian
02.2008 - 04.2009
G.C.S.E -
The Gedling School
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