Rachael Coates
PERTH,WA
Summary
Dynamic Student Service Officer with four years of proven experience at Everthought College of Construction. I have developed strong communication, organisational and teamwork skills through working in fast paced environments and assisting a wide range of people. I am passionate about providing excellent service and contributing positively to any team.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Student Service Officer
Everthought College of Construction (RTO)
Cannington, WA
06.2022 - Current
- Managing student services and front desk operations for over 300 domestic and international students independently, providing ongoing support throughout enrolment, course progression and completion.
- Highly proficient in using student management systems, including Studyspot and aXcelerate for enrolments, attendance tracking, student records, compliance reporting and course administration.
- Advanced skills in Microsoft Office applications including Excel, Word, Outlook and Teams.
- Organising student orientation programs and end of term events, ensuring smooth coordination and strong student engagement.
- Managing all incoming physical mail and overseeing the Perth campus email account, responding to enquiries promptly and directing communications to the appropriate departments.
- Delivering high-quality customer service by handling student enquiries via phone, email and in person in a professional and timely manner.
- Building strong relationships with students, trainers and stakeholders to ensure a positive student experience and efficient communication across departments.
- Assisting with administrative processes including data entry, reporting, filing and maintaining accurate student records and databases.
- Managing student inquiries and provided information about courses and programs.
- Supporting daily reception operations, including greeting visitors, managing appointments and maintaining an organised and welcoming environment.
- Successfully managing daily student services operations with minimal supervision while working collaboratively with interstate management and teams to ensure consistent support and efficient campus operations.
Sales Assistant
Best and Less
Maddington, WA
12.2021 - 01.2023
- Assisted customers with purchases, product enquiries and providing friendly service.
- Operated cash register and handled EFTPOS/cash transactions accurately.
- Restocked shelves and maintained store presentation and cleanliness
- Worked collaboratively with team members to meet daily sales and customer service goals.
- Managed fitting rooms and supported stock organisation during busy periods.
- Adapted quickly to changing tasks and priorities during peak shopping periods and promotions.
Education
Cert III In Business -
North Metro Tafe
Perth, WA 06.2022 - 06.2023
Cert III In Visual Arts -
North Metro Tafe
Perth, WA 01.2022 - 06.2022
Pinjarra Senior High School
Full Working Rights in Australia
Valid WA Drivers License
Skills
- Student management
- Compliance reporting
- Customer relationship management
- Effective communication
- Conflict resolution
- Multitasking abilities
- Event coordination
References
Gordon Fenton- ECOC Training Manager
Phone: 0414391149
Email: gordonf@everthought.com.au
Laura Beard- Owner at Laura Bridgets Boutique
Phone: 0452503144
Email: laura_beard@hotmail.com
Timeline
Student Service Officer
Everthought College of Construction (RTO)
06.2022 - Current
Cert III In Business -
North Metro Tafe
06.2022 - 06.2023
Cert III In Visual Arts -
North Metro Tafe
01.2022 - 06.2022
Sales Assistant
Best and Less
12.2021 - 01.2023
Pinjarra Senior High School
Full Working Rights in Australia
Valid WA Drivers License